Automotive Transport Service MA 02155

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Dora Delgado

Towed from Citizens Bank parking on 40 Union Square in Somerville after 7 pm. The company only accepts cash and exact amount which in my case was 182.05 so I had to find an automatic teller and a convenience store open at 8 to get change for the $2.05. On top of that you have to make an appt. It seems they want to make it extremely difficult to retrieve your car. At the appointment time of 9 the Uber arrived at a very dark road and when we spotted a tow truck entering a garage, the Uber driver tried to get the attention of the truck driver who completely ignored him. I had to get out of the uber to finally acertain I was at the correct place. Very scary to stay alone with the guy in such a deserted place with no good lighting or no signs guaranteeing this is a legitimate business.

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madison pedurand

This place is an absolute thieving illegal scam, they told me the earliest I could pick up my car was Monday morning because they towed my car on Saturday night and they were closed Sunday. I was texted that the price would be exactly $182.05 in cash with no further information. I spoke with who I presume to be Charlie 5 different times on the phone to figure out picking up my car and NOT ONCE was I informed that the price would be different from what I was originally told. After ubering to an atm to then uber to the tow lot, he informed me that I owed extra because they had my car over 24 hours, and that it was my fault that I didn't ask if the price had changed on the phone. THEY CHARGED ME MORE MONEY FOR HAVING MY CAR WHEN THEY WOULD NOT GIVE IT TO ME BEFORE MONDAY IN THE FIRST PLACE. I then had to uber back to the atm to come back and give this crook the extra money he decided I owed. I don't know how this man sleeps at night was genuinely the most infuriating situation and has to be illegal. When I called after to try and speak with a manager, all phone numbers lead back to him and he proceeded to lie and say that I could have gotten my car the night it was towed, when he originally confirmed both Saturday night and Monday when I tried to get my car that Monday was the earliest I could get it. This business should be sued and shut down and I will be looking into every possible avenue to ensure that happens.

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Cody Dunne

I called them asking if they'd towed my car. They couldn't (or wouldn't) even look it up by plate number. Apparently I need the exact location it was towed from for them to check their list or query their database. Bizarre.