Shannon Family Automotive CA 95630

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Judy Jacot

Staff was very friendly Micheal worked with us,he explained what else was needed after service was done. The waiting room was clean and music wasn't too loud and easy on the ears for all ages. The restroom which nobody bothers about,they are keptvery,very clean with essential supplies. I highly recommend Shannon and will definitely be back for my car future services!!! Thank you Michael and Shannon Family Auto!!!<br>Munger

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Nick Bartel

They don't usually work on my type of car, Kia. They made an exception because it was a newer model and all I needed was an oil change and simple overview. They were quick and thorough. Good job and great customer service!

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Konstantin

I contacted this auto repair shop after receiving their promotional flyer and finding them on Google Maps with positive reviews. I came in because I have an issue with my Toyota Prius — the engine was replaced a few hundred miles ago at another shop and was advertised as “low mileage,” but after installation it turned out to have significant wear.<br><br>I needed a simple written opinion from a mechanic confirming that the engine is clearly not low mileage. The engine shows weak compression, heavy carbon buildup, and cylinder wall scoring. All I asked for was a brief written note describing its condition.<br><br>At the front desk I was asked to wait while they checked with management about whether they could provide this service. After a few minutes, the manager came out and said they unfortunately couldn’t help and advised me to go to an official dealer instead. Then the conversation ended there.<br><br>At the dealership, the wait time is over two weeks and the cost for this inspection is about $600. I was left with an unresolved problem and the feeling that the level of customer support didn’t match what is presented in their reviews and advertising.