Statewide Wrecker Service GA 30047

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Jason Matthews

For some reason my review from 3 years ago was deleted, so here it is again. I have all the call recordings if anybody wants them. <br><br>Statewide has been in Lilburn for my entire life, my mechanic suggested them, I was happy to call. AAA price was $266, Statewide was $330, but I wanted to pay a local company. Brittany answered, wonderful service! She said I just needed to drop off my key and they'd pick my car up in 3-4 hours, great! I called at 11:15am, dropped off keys at 12:12pm. At 5pm my mechanic called to say he didn't have my car yet. I called Statewide to confirm, Shawn said it would be the next day, he didn't get my keys until 2pm (he didn't want to see proof that I delivered keys at 12:12). He lowered the price from $330 to $275, instead I upgraded my AAA service for $40 more, the tow will be free on Monday to my mechanic. I called Statewide to get my keys back, Shawn was upset and hung up on me. I asked if I could come speak with him, he said yes.<br><br>I showed up, Shawn gave me my keys back. I asked why he hung up and he said "because I'm very busy." He said Shane, his manager, would come talk to me. It was about 35 degrees outside, I waited for about 5 minutes, got back in my car and called. Shawn said Shane had already left, I should call back on Monday.<br><br>I called again to ask how I could do business better with them next time, the advice was "leave the door open and keys under the floor mat." I asked if they were seriously asking that I should leave my door unlocked in a random part of town, overnight, with my keys inside the car. They said yes. I couldn't believe this.<br><br>So, the business wasn't going to happen. Shawn was repeatedly more frustrated at my questions. I said I was obviously going to leave a review but I wanted to be very fair about it and not be hyperbolic, I even asked them to review it with me before I pressed enter. They said "we're extremely busy, please stop calling, write whatever you want to write."<br><br>I'm embarrassed that these people are in my city, never in a million years would I suggest them. I'm sure they do great business and I wanted to give them money, but they fell short and didn't want to help me. Not only that, they were angry that I asked how I could do better. To me, that's bad business. Shame.

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Shane Adams

I had an excellent experience with my tow truck driver Hochi today. He was exceptionally friendly, professional, and made genuinely great conversation, which helped turn a stressful situation into a pleasant one. Most importantly, he handled my vehicle with care and attention, clearly taking pride in his work. I couldn’t have asked for better service and would highly recommend him without hesitation.

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Marvelous Mary

The young man who picked up car was very friendly courteous and professional. Although he had already had an extremely busy day before reaching my vehicle.He still managed to smile and hold a pleasant conversation with me. He was very careful and skilled in the way that he handled my vehicle and loaded it onto the tow truck.