Action Towing & Road Service CA 94063

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mnage mole

HORRIBLE experience - careless damage, expired insurance, lies, and no accountability.<br><br>I used Action Towing and it was a nightmare from the moment Alfredo arrived. When dropping off my car, he removed the straps, tilted the bed without securing the front, and let my car roll off and crash into another vehicle. He didn't hook up the winch, didn't use the e-brake correctly, and there was slippery fluid on the bed.<br><br>It was completely unsafe and reckless.<br>After the damage, Alfredo casually shrugged it off, didn't apologize, I said I was gonna call the police and he told me the police wouldn't show up anyway. He even tried to convince me not to call them and refused to leave a note on the car he hit. Completely unprofessional and shady behavior.<br><br>It gets worse - **they were operating with expired insurance. Yes, EXPIRED. I had to do all the legwork, chase them down for weeks, and involve AAA to even get a response. Tony, the so-called manager, promised to "make it right," then ghosted me, dodged calls, and left me hanging.<br><br>I've spent weeks dealing with this mess. Action Towing showed zero responsibility, no customer service, and downright shady practices. This whole thing could've been avoided if their drivers knew what they were doing and if the company operated legitimately. Watching how Alfredo mishandled my car and avoided taking responsibility, I can't help but question whether he's even properly licensed.<br><br>STAY AWAY from Action Towing. This company does not care about your safety, your time, or your car.

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Andrew

Wow thank you so much to Oscar. My car battery was dying and he came to help to right away. Oscar was here within 10 minutes, performed a battery test, and helped me get a new one with a 3 year lifetime guarantee. Amazing customer service and help. Can not recommend me highly! Thank you Oscar and everyone here!

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Viviana Bolivar

The accelerator cable snapped on my 1966 Beetle on the on ramp entry in Millbrae to the 101 freeway. Raul from Action Towing was dispatched and arrived to my rescue in no time he made sure my 7 year old and I were safe in the cab before he secured the car. A second tow truck miraculously appeared to back us up. It was a great relief to feel safe in your hands. Kuddos to Raul and your amazing team.