O'Reilly Auto Parts RI 02889

A

Adrienne Dery

Getting ready to head out all the way to Philly today and had to pull into Dave's marketplace due to a dead engine battery. Keegan the assistant manager helped us out immensely. He personally drove the battery over to us since it was a long walk. He helped us get back on the road within an hour. Exceptional customer service and we ended up buying some tools that he ended up showing us while we were there. I've always loved O'Reilly's but this one will be my favorite of them all!!

L

Loryann Conceicao

We are not happy customers only because of one older woman ( A MANAGER ) that works here. She is rude, nasty look on her face when you walk in the door. She has no customer service experience what's so ever. When speaking with her she talks over you when explaining our situation. We will Not go to this store anymore because of her. All other staff we never EVER had a problem with. They help with anything we may need and go above and beyond. Please see that she is told about this PROBLEM this store will lose more customers. It stinks because this was are go to store for all of things.<br><br>Thank you

A

Ann Marie Maccarone

UPDATE— My original post needs to be updated and reviewed… when the new battery I purchased was replaced by O’Reillys, I was initially very pleased, however, since then there have been some significant issues!<br><br>While detailing and checking my Tacoma prior to a state inspection I found my battery was up against my headlight and had bent my refrigerant line! The reason why was because the rubber strap that O’Reillys sells and used broke!! I called them immediately and the assistant manager looked me up in their system and couldn’t find my information! I was told to bring my receipt. I could only find the refund for a core charge … I wouldn’t have had that if I didn’t buy a battery!<br>I went the next morning to speak with the manager, Ed Greene. I explained the situation and he said “we don’t sell those brackets here”. How can a manager NOT know what he has in his store?!<br>I then said that I don’t know where the bracket came from but that his employees did install it on my truck. A quick walk over to the back wall showed several rubber brackets (that they don’t sell) hanging up. After an exhausting back and forth with Ed and looking at the refrigerant line he stated that he’ll replace the bracket but that he isn’t responsible for the refrigerant line and that it’s “fine and supposed to be like that”!<br>Since I’ve changed my own oil for more than 10 years since I’ve gotten the truck, I told him that it doesn’t belong that close to my oil filter and that he WILL be responsible if I ever have a problem with it! He sent the young man in the photos out to my truck after I told him to just repair the ground wire that keeps coming loose since I’ve repaired it at least twice since buying the battery 8 months ago….. I re-installed the rubber bracket only as a temporary measure because I will be making my own metal bracket for the battery to ensure that this never happens again!<br><br>And when a kit has parts, try to use them…. The pics show a wing nut on one threaded rod and a nut on the other… which tells me they dropped and “lost” a wing nut and didn’t bother trying to find it! <br><br>And a HUGE shout out to Google… I even had proof that I was there on the same day of my core receipt because of my original review!!! Thank you for having me as part of “the team”!!!<br><br>Needed a new battery and had it installed here. Despite having a few minor problems with the installation, they replaced my battery bracket and battery post free of charge! Excellent customer service, Samantha… thank you again!!