Advance Auto Parts FL 32904

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Michael Burch

My wife and I stopped in yesterday (11/21/2025) to get a windshield wiper blade for our 2016 Kia Sorento as well as a new battery for the key fob. We were greeted by a very nice and pleasant young man named Josh. He identified the battery that we needed and replaced it for us. He also got the correct rear windshield wiper blade for us and also installed it, because I was perplexed as to how to do it. We had only purchased the car used a couple of weeks ago, so I'm not familiar with all the nuts and bolts of how everything works yet. We had originally gone to Auto Zone a couple of days ago to get the rear windshield wiper blade, and they didn't even have it in stock. As far as O'Reilly on New Haven, don't even bother going there. I wrote them off after my last horrible experience there. I was treated so inconsiderately, and the worst part is that it was by the manager.<br>I highly value good quality customer service. That's why I will patronize businesses where I might have to pay a little bit more, but the excellent customer service, to me, is well worth it.<br>If Josh is representative of all the help at Advance Auto, then we will definitely be back. I would highly recommend this store to needing good quality customer service for your auto parts needs.

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Brad And Anne Van Haveren

I’m super thankful for Tim at this location. Tim made me feel comfortable from the second. I came in having troubles with my headlights. He helped me investigate the problem and follow me the bulbs I needed and got me on the road very quickly thanks Tim I will definitely be back. You guys are awesome.

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Brian & Nicole Love

In customer service, you often empathize with representatives, knowing they deal with difficult customers and might have bad days. But then there are situations where it's clear someone just doesn’t want to work.<br><br>I recently experienced hesitation starting my vehicle. Since we bought the battery three years ago from this store, we decided to stop by and have it checked. The employee, who had been laughing and chatting moments earlier, completely changed his demeanor when asked to help. He became silent, acting like we were an inconvenience.<br><br>Sorry, sir, but I don’t want to end up stranded, so I wanted to take care of my vehicle. Turns out, the battery was going bad. Next time, I’ll be visiting AutoZone or another competitor instead.<br><br>The only reason for the somewhat decent rating is that the battery was under warranty, and getting a replacement was quick and easy.