Albany Used Auto Parts GA 31705

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Ericka Hightower

I have worked in customer service for almost 14 years and in all of those years, I have never treated anyone as poorly as I was treated. I was given the run around about the part that I ordered and when I called, I was hung up on. And when someone did come to the phone, he had an attitude. I was told that my call would be returned, it never was. In one day, I had to call 20 times in order to speak with someone! And when I did finally talk to someone, I was placed on hold for 20 minutes! I was cut off when I was trying to speak, and they were just rude all together. The owner wasn't the most pleasant either. And when I was trying to voice my concern, he cut me off as well. I will never use this establishment and I will be sure to tell my family and friends not to as well.<br><br>So, a week after I requested a refund I am still having to deal with the headaches of this unprofessional company. Mike is just as rude as the rest of the staff. I was told my money would be refunded to my card in 2 days. Here it is, the 4th day, my account hadn't been credited. So I went to get a cash refund. I had my hand out to receive the money, Mike put it on the counter! How rude?! And he had the nerve to have an attitude when I asked him for a copy of the receipt that I signed! I have never been to any business and didn't get a receipt for any type of monetary transaction. Once again, I will never be back to this establishment again! And as long as I live, I will never recommend this company to anyone! I wouldn't even do that to my worst enemy!<br><br>I actually didn't order the wrong part. If it was put in incorrectly, that's not my fault. You're absolutely right, I did tell you that I didn't want the part, any costs associated with that are due to your poor customer service. Had my refund gone back to my account, you would have never had to give me cash. I will not spend my money and be treated poorly. I was able to get the same part I ordered from you from another company with a friendly and knowledgeable staff. They were a reputable company who didn't have a child working their front desk.

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April West

These people are no professional, hangs up on you does not call you back. Offers delivery in Albany and does not even communicate with the person that just paid them 500 dollars for a transmission that they do not even know works. So unprofessional<br><br>Dang a month or so goes by and you still angry glad I’m on your mind today I appreciate that….let’s show the text messages where you stated that all transmission looks the same while you gave me a Toyota transmission instead of a Nissan transmission let shows the photos of the difference… you just mad because I’m a woman who was a mechanic in the navy and you could get me… have a nice day

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Nathaniel Scott

Dont waste your time or money! I'm not even going to bother wasting my time filing a small claims in court! I'm outside their building as I write this! Someone was inside flipping through paperwork when I arrived but never answered the door! Or answered the phone!<br>I ordered a rear door latch for my 04 f150 Tuesday morning around 10am. I was told it was going to be pulled that day after it arrived. I received no call that day. I called back the day after and long story short I received excuses every day with a promise of it being pulled. It is Saturday.<br>From one small business to another, you're disgraceful!<br>28-Sep-19 10:40am<br>Cheers,<br><br>Update: I returned later and received a partial refund. Better communication helps. Thank you.