DTS Dedicated Towing service CA 23182

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Carmenximena Michel

*this all happened in the Irvine yard.<br>im not one to come on here posting reviews but this time my experience was outrageous. if there was a way for me to do 0 stars, i would.<br><br>my car was towed from an Irvine apt complex at 1:40am and my neighbor ran to knock on my door to let me know. i ran after the tow truck when my car was barely being loaded (i am aware the fee the needs to be paid to even get it unloaded), i found it more convenient to unload & pay there, than to go pick it up else where. I called the irvine company security and the girl gave me the tow company (DTS) phone number and specified to me that they DIDN'T call the tow truck and that the towing company works on their own schedule come around at their own time. i call the towing company, Ruben answers, btw he had to place me on a 10 sec hold to tell me his name as if it were something you dont know off the top of your head, asked for his last name and supervisors name and was unable to give me either, again, i didnt ask for their addresses. anyway, he tells me the reason why its towed and mentions that the car was towed because either RSO or security called them and i told him exactly was the security girl told me over the phone. he mentions theres a $45 increase every 4 hours i believe. i hang up that call and call the irvine company security AGAIN. this is all at 2am, and the 2nd girl on the phone, her name is Sara, mentions that they have NOTHING to do with the towing, that they dont call or notify, that its actually the other way around, the tow company notifies security about any cars being towed. as we drive back into the complex we see the security car and ask a 3rd security girl about the protocol and she once again says the same thing, that they arent responsible, they dont call the tow truck and all that good stuff. clearly Ruben (if thats even his name) was lying and we know they're doing their job but his attitude was between a mcdonalds and dmv employee.<br><br>the process was very slow and he kept asking information about the car in a rude, arrogant way. he finishes off with a paper that needs to be signed that says they are NOT responsible for any damage done to the car and that they have permission by a 3rd party to tow the vehicles. the Irvine Company Security told us to follow up with RSO because they hadn't called the tow truck so now we're on a new adventure of solving this $500 issue. we had to pick it up before 6am to keep it at $480, next price was $545 at 8am and it would only keep increasing.<br><br>anyhow, our car was parked forward, not backed in, so the pulled the car out of the spot while being in reverse, and then hooked the front of it. they make you sign a paper that says they are not responsible for any damage done to the car, but them pulling the car out of the spot and only lifting the front wheels while dragging the back 2 wheels can definitely cause damage in the transmission. its crazy how our car, facing the side walk, was towed for not having a permit when 3 other cars, that backed into their spots, were just sitting there patiently.

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Summer Farjad

Worst towing service! While I was trying to explain the lease and show him the name and information, he wouldn’t even look up or respond. When I told him he had an attitude, he agreed and snapped back that he didn’t have to do the tow at all and could just leave. He slapped my driver’s license into my hand and walked off. The whole incident is on our security camera, but even with that, the company barely takes what I say seriously. It’s obvious they’re not interested in improving their service. Do not recommend!

A

Alexander Gonzalez

They towed my vehicle with a disabled veteran’s placard. I caught the driver in the middle of lifting the vehicle and attempted to talk to them to offer to drop the vehicle and rather than hear me out, he drove off instead. The driver stepped out of the towing yard and in the parking lot to get in my face when I showed up at the yard because I called him a couple of names and he said I was “intimidating him.” Watch out for Elias…he is a bully and tries to use fear to scare you off.