JC Motors CA 92708

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Teri Conrad

I've been ordering products from JC Motors for years and have always had a pleasant experience. The company's showroom has a great selection whether you are looking for jackets, helmets, boots or accessories. And if they don't have what you are looking for their friendly staff, which is made up of motorcycle riders, is more than happy to order it for you or make suggestions. Over the years, I have only had to return a couple of items, but there was never a problem doing so. I've also ordered online and always received "top notch" customer service. On occasion, I've had to wait for a backordered item, but it was never their fault for it being out of stock. I have also purchased tires from JC Motors and was pleased with their prices.<br><br>Last summer, JC Motors transported a bike that I purchased across country. All of the details were taken care of over the phone and my bike arrived safely and unharmed. I'm a frugal shopper but I won't sacrifice customer service. I highly recommend JC Motors and will continue to order products from them. If you have a problem they are there to help you solve it.

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Edit: I received an email from an employee offering to refund my shipping costs for the trouble. I don't have anything negative to say other than this is how it should've been handled from the beginning, and I am grateful for the employee who handled this case after the fact. This speaks highly that the company does value it's customers. Thanks again!<br><br>After receiving my jacket and realizing it was a tad too small I gave JCMotors a call to figure out what I could do for the exchange process and go one size up. I didn't think it would be a huge deal and had actually planned on paying for another one to ship out that day instead of waiting for the entire exchange to happen. I was told "bad news we don't have the jacket" referring to the one I had just bought but in a bigger size... Okay, no biggie. But the guy didn't tell me they could order one or anything like that, basically I'm just screwed. So I go ahead and ask what I need to do for the return then and am informed I'm gonna take the $35 hit on shipping the package back instead of being provided with a voucher for shipping. I didn't really agree with that but was told if I find another one they would pay for the shipping.. which you guys already do regardless if the order is over 50 bucks. I don't think it's really worth losing a customer over shipping but I'll be giving all of my future business elsewhere.

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Sam Kennedy

This company is awful. Just plain awful. I ordered a set of friction plates and clutch springs for my 1984 Honda Shadow, the website said they were exact fitment parts and I figured that there would be no hassle with the installation. When the package arrived I found that they had sent me the friction plates but instead of clutch springs they sent me a clutch removal tool for a Kawasaki motorcycle.<br>I was mildly perturbed and it then took me several attempts to reach someone from their customer service department. When i finally reached someone they said they would work on fixing the order and would get back to me. Four more days went by and I didn't receive a phone call or email so I decided to call back to get an update.<br>The customer service representative I spoke with had the springs shipped to me from a relatively local warehouse free of charge which was cool except that the springs I got were the wrong ones. When I put the clutch back together the lever was so taught I couldn't operate it. After putting the original springs and new friction plates in I went for a cruise and about half way through the clutch stopped engaging. Turns out the friction plates were wrong too and were thinner than they needed to be so they compressed and stopped functioning. I then paid a shop $200 to get a $35 set of friction plates to work as I was tired of working on the project in my driveway in November. This was a terrible experience and I will never do business with JC Motors ever again.