Hickory Auto Recovery Inc NC 28092

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Elijah Feneque

If you're looking for a reliable, professional, and honest towing and recovery service, look no further than Hickory Auto Recovery. I had the pleasure of working with Chris Pence, the owner, and I can confidently say that he runs an outstanding operation. From the moment I called, I was impressed with how quickly he responded and the level of care he showed for my situation.<br><br>Chris is genuinely dedicated to providing top-notch service and it shows in everything he does. His extensive knowledge of the towing and recovery industry was evident, and he took the time to explain the process thoroughly, which put my mind at ease. He handled everything with professionalism and efficiency, and I never once felt like I was being overcharged or misled — something that can unfortunately be common in the industry.<br><br>Hickory Auto Recovery offers a wide range of services, but it’s the customer service that sets them apart. Whether you're stuck on the side of the road or need a vehicle transported, Chris and his team will make sure you’re taken care of quickly and safely. He went above and beyond to ensure my experience was as smooth as possible, and I felt truly valued as a customer.<br><br>It’s clear that Chris cares about his customers and is passionate about running an ethical business. I highly recommend Hickory Auto Recovery to anyone in need of towing or recovery services. Trust me, you won't be disappointed!

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Heather Larsen

Before I start, I'd like to say that I know this probably comes off as someone who's just bitter that they lost their car. The truth is, I AM bitter, but mostly because I did everything I was supposed to do, and Hickory Auto Recovery refused to work with me at all. I'd give this place zero stars if I could, just for the lack of professionalism. They showed up with their truck at 9pm, long after business hours even if it wasn't a weekend. They started hitching and making a racket before their halfhearted knocks at the door. Told me they wouldn't take it off the hook unless they got a call from my creditor. Which is impossible, since it's 9pm on a Sunday. I asked to speak to the "boss", Chris, who was very rude on the phone. He basically told me that I didn't get an explanation or any courtesy, I just had to get my stuff out of the vehicle. He told me I could get my car in the morning after I "squared up" (even though I'd already made the payment), and when asked how I was supposed to get there, he suggested I call Enterprise. I guess he thinks we're all just made of money (then again, towing away people's cars in the dead of night is probably very lucrative). Then I found out they're taking my vehicle some 80 miles away, which makes it even more of a hardship. I asked if they could wait until the morning, so that I had a chance to call the creditor, and they gave me the semi-polite equivalent of an F-U. So glad that Chris and his employees can sleep at night knowing that they're putting other people at risk of joblessness and homelessness, without even trying to offer a bit of grace. No company like this should be allowed to operate after normal business hours (9a-5p, Monday-Friday) when the "debtor's" only recourse is to contact the creditors (who most certainly don't operate from 3p to 1a).

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Ma Lourdes Sarong

I never thought I would ever encounter such horrible things! They discarded and trashed my daughter’s property including the passport and birth certificate! They didn’t even call me before doing so! If only I knew, I would have acted right away but now, not only that we lost important documents, all of the other important things are missing too!