DCH Subaru of Thousand Oaks CA 91362

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Yamazaki Kumiko

I couldn’t have asked for better support. They have great team work. Especially my sales person LEENA, her patience was remarkable, her personality warm and welcoming. She is a young girl but she has knowledge and she knows exactly what she is doing. I felt completely cared for throughout the entire process.<br><br>If you go there, ask LEENA. You won’t be disappointed.<br><br>Also finance guy Stephen, he was very nice. Explain simple and clear. He wasn’t pushy at all.<br><br>It was a great experience for shopping. Thank you everyone!

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Jill Tyler

I’ve been looking for an EV for a while. There’s not one under $40K that I haven’t driven. I came close on a Kia, but the features just weren’t there. After seeing an ad for a deal on a Suburu Solterra EV, we went to DCH Suburu in Thousand Oaks to drive one. We have a Tesla 3 Performance (pre-Elon craziness) so the bar is set high. The Solterra is fantastic! It’s got the speed, performance, and amenities that we wanted at the right price. Our salesperson, Brandon, was friendly, accommodating, and good humored. We went with a lease (first ever) and are happy with the terms. There were some challenges in the sales process and when I spoke with the sales manager, John, he listened to me, looked into the issue, responded promptly, and went above and beyond. Another salesperson, Kevin, also helped us out and owns a Solterra so that was great too. Check out this dealership for fairness, great vehicles, and responsive staff. They are a rare find these days.

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Avery Rose

Friendly team, with predatory practices which seem standard across several dealerships in this area. You can check them out, just be careful they don't try scamming you like they did to me. My experience is related to a used car I financed.<br>---<br>I had received a call about a car inquiry I made very quickly - within minutes. Rudy was friendly and patient while I was processing a lot of info during my car searching. I ended up going to another dealership in the area which I left to check out this one. I walked in without an appointment and they were quick to offer help and get me into a test drive.<br><br>The only issue I ran into was during the financing part. They tried charging $1500 for CLEAR coating. This was not something discussed, was not in the price of the car, and was something they had already done to protect the car; not something I opted into. I researched it, and if I paid directly to get CLEAR coating done it should only be $200-400. This 3-4x upcharge on something I shouldn't be charged for in the first place was ridiculous and I was about to leave because of it. Luckily they waived the fee, though it left a VERY bad taste in my mouth since the car I was buying was already heavily used.<br><br>Other than that one bad experience, everything else went relatively smooth. I didn't have many options, but after that attempt to gouge me, I felt very uncomfortable and would likely have left since I was already 'settling' for this car as one of my best immediate options as an interim commuter.<br><br>Overall, friendly place just be careful because they will likely try tacking on fees on top of whatever price they say the car 'actually' costs.