McDonald's Towing & Rescue, Inc. MI 49048

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Cindy Esman

Absolutely awful business!! I would give 0 stars if it was an option. Vehicle was totaled in an accident and police had McDonald’s tow the vehicle and was placed in their lot on Mosel. Wouldn’t allow us to get into the vehicle(called 4 times and McDonald’s employee hung up on me each time)so insurance company had vehicle towed elsewhere. Insurance company has picture of vehicle leaving the Mosel lot without the license plate! We did not remove it!! When we got into the vehicle elsewhere the registration and proof of insurance( glove box was pryed open as it was unable to be opened after the accident)along with some other items were missing. Someone also took up all the floor matts and placed them on the backseat along with placing two small blankets in a garbage bag.The theft obviously occurred at the McDonald’s Mosel lot although they deny it as they “don’t do that”. Don’t ever let them touch your vehicle!! If it needs towed make sure it is not them or any tow company associated with them. This isn’t my family’s first bad experience with this awful company- more like the third.

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Roderic Collins

When to get car myself and 2 other clients we all sign and/or paid to go get our cars. Set to there holding lot get here and theres noone hear. Called to ask where someone is to open lot was told 20-30 mins before someone can get here. asked about tomorrow was told would have to through same process tomorrow and pay for another day. I was last to leave the first office and not one of us was told there noone at second lot so now 3 of us oops wait a 4th person just pulled in and not someone from company. so 4 of us waiting in cold be 22 mins as if now waiting. WHY WOULD YOU SEND CLIENTS TO GET THEIR CARS IF NOONE THERE TO LET US(4 NOW) IN TO GET OUR CARS!!!!

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Majestico

It would be cheaper, safer and more efficient to push your own car than to ever use this “tow” company. Nothing but awful reviews, incompetent dispatch, and a “Manager” (Terry)who threatens costumers and lies to save his own skin. They damaged my car and refuse to pay unless I take it to his recommended shop. If a tow company can’t properly tow, I don’t trust any of their recommendations. Speaking to community members and others who unfortunately dealt with this company all agree. They suck and are awful. Graham’s towing is better and cheaper. $400 for tow for less than a mile is insane not to mention the other amount of money they charge when they purposely tow the car to their lot. Flintstone your car to avoid this scummy company and advise those who have been victim to them to report them to the BBB and urge your Community council members to stop giving them contacts.