West Michigan International MI 49009

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Veda Hackett

Thought long and hard about adding these photos and making this post, but if you’re a black woman don’t bring your truck in here. They assaulted another woman for their mistake charging her twice and now they do this type of stupid stuff. Previously they told me my truck was shutting off because of a camera last year till a different dealership found a fried wire they neglected to catch which the other international dealerships called them stupid. They tried to charge me $1200 for diagnostic testing which I was told by another international dealerships they were trying to rob me. I’m thinking about seeking representation for the many issues I had with them. This is the master mechanics work out of Grand Rapids and Kalamazoo. Never buy an International Truck if you reside in Michigan. I know they’re about to respond but you can’t defend stupidity of your staff.

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Debrel Brooks

Loved it! I highly recommend them. After hitting a deer on Friday, I was all fixed up and moving again Monday afternoon. I do feel the estimate was a little high but insurance covered it and I only got done the work needed to get back moving. The guys and body shop did a great job and were real good people . I was even offered a burger and chips lol

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Dreco

Customer service over the phone is terrible. I called to get an idea of the schedule for service and the lady just keeps asking me irrelevant questions but refusing to answer if they’re available or not. But she just keeps saying I can bring it in as soon as I can. Not that it’s going to be seen once I bring it in.