Advance Auto Parts MI 49008

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Bob Doppel

I typically try to avoid complaining, but the way this situation was handled was so unprofessional and disrespectful that I feel it needs to be brought to your attention.<br><br>I own a Toyota Corolla that needed a new battery. I purchased a battery from your store for $190.00, brought it home, and installed it immediately, as the car was stalled on the street. The vehicle started, but the battery warning light remained on. I was able to get the car into my driveway, removed the battery, and returned it to the store to be tested.<br><br>My initial assumption was that the battery may have been defective straight off the shelf. I will also admit that I did not request a bench test prior to purchase, which is a mistake I will not repeat.<br><br>When the battery was tested at the store, it showed approximately 50% CCA and was only partially charged. The tester indicated “recharge and test again,” which the store did. When I returned, the battery tested fine — however, given the initial results and the immediate issue I experienced upon installation, I was not comfortable accepting that same battery and requested either an exchange or a refund.<br><br>At that point, the employee assisting me told me I would need to speak with the “big guy” (I do not know if he was the store manager or shift manager). From the moment he approached me, his demeanor was gruff, hostile, and confrontational. He was rude, dismissive, and repeatedly interrupted me while I was attempting to explain the situation.<br><br>Rather than addressing the issue professionally, he cut me off with statements such as:<br>· “I can’t do anything about it.”<br>· “The computer won’t even ALLOW me to return this.”<br>· “It must be something with your car.”<br>He insisted the problem had to be a draw on my vehicle, despite the fact that the battery had just been installed. He even stated that he could create a draw that would drain a battery in three hours, which was completely irrelevant and did nothing to resolve the situation.<br><br>I shop at that store frequently because it is convenient and, until now, I have always found the staff to be friendly and helpful. However, this individual’s behavior was unacceptable and completely out of line.<br><br>When I stated that he was losing a customer over a battery, his response was, “We don’t make a habit out of loaning out batteries,” implying that I was attempting to take advantage of the store or get something for free. That accusation was offensive, inappropriate, and completely uncalled for.<br><br>I paid for a new battery, received one that initially tested poorly, and simply requested a reasonable exchange or refund. Instead, I was treated with hostility and disrespect.

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Kathleen Weessies

I have never never had anything but a totally positive experience . On the number of occasions that I have been in for one reason or another over many years, I have always found every member of the staff to be friendly, knowledgeable, and helpful.<br>Today I came in to purchase a wiper blade, which they installed about 6 million times faster than I could’ve possibly ever done myself (if at all) They were also kind enough to install a second wiper blade that I had purchased elsewhere and had been tearing my hair out trying to install myself. Lee is a great guy!

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Maulik Shah

I had a dead car battery, and whether to replace the battery in a bad weather, the service was excellent change the battery and provided free installation after some wait. Friendly and courteous customer service. Will go there again for future vehicle needs