Tacoma Towing LLC WA 98499

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john

They were dispatched through Tesla roadside assistance after I had a tire blow out on a Saturday mid afternoon, I wait 2 hours only to have them cancel my request cause of a storm that wasn’t bad, they left me stranded on the side of the road, I had to sleep in my after a different company towed me the closest chargers. I missed visitation with my kids cause there driver didn’t want to drive in heavy rain

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Loretta Sutter

Tacoma Towing Company gave my friend John's 2007 Grey Pontiac Solstice Convertible to an unauthorized person named Michael who told us the owner of the Towing Company was a . good friend of his. He picked up John walking down the freeway with a cane after he ran out of gas and offered his help and assistance when in fact he took total advantage of John. He stole his keys to his car and took time getting gas which resulted in the car being towed to Tacoma Towing Company by the Tacoma State Patrol. When we went in to pay the towing company the fee to retrieve the vehicle he realized he had somehow misplaced his keys so he had no choice but to leave his car until the following day. When we called to let them know we were coming they informed us the car had already been picked up around 8am by this guy named Michael. We asked how and why they released John's vehicle without his authorization and all they said was they didn't know details and that they would find out and call us back. We have reported the incident to the police. This place is not a good business and we plan on taking further legal action to be compensated for the loss and prosecution of these crooks so they are unable to do this to others. John is a disabled veteran and was completely blindsided by this whole situation. Now he is without a vehicle and has no means of transportation to get anywhere. This is a disgrace to humankind. I would never recommend this company to anyone. They are crooks that allowed this car to be stolen. A zero rating is what they get from me but in order to post this I had to give them a rating so I am giving them the lowest number I can. When we spoke with the owner of the Towing Company about what happened he said he was sorry and he was furious and would help look for this person named Michael (his friend) and he acted like he cared and wasn't aware of what happened but he lied to us because later that week he told the police John signed something authorizing this friend Michael to take his vehicle. Now we wonder how many others this Towing Company has done this to. I want everyone aware of a business such as this and scammers like these so they are not victims like us.

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elishe hayes

My experience was a nightmare! I am a single mother and Mike and Brian both were rude and intimidating to me infront of my toddler. My car was returned covered in mold inside and they stole my dog kennel and camping lights. I'll be starting another case to retrieve the value of my items asap. Steer far clear from this place.