University Place Refuse and Recycling WA 98466

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Ryan Howe

This for the Employee Josh for hooking up a customer with some great customer service today. Thanks for keeping our neighborhood clean and having the time to pick up a bit more than was expected this morning on a routine can pick up task. Kudos bud, appreciate your flexibility and politeness.

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Silvia Thompson

If I could give zero stars, I would. UP Refuse has demonstrated a complete lack of understanding and flexibility when it comes to customer service. I called to pay my bill on the morning of my scheduled trash and recycling pickup. The woman I spoke with was kind enough to have the garbage truck swing back to collect my trash after it had already passed. That was appreciated. However, my **recycling was completely ignored**, despite the fact that I had paid over **$200 that same morning**. When I arrived home after a full day of work, I was shocked to see my recycling **still sitting untouched** at the curb. As a family of four—including a disabled teenager—we rely on timely service, and waiting another two weeks is simply **not an option**. The next morning, I called UP Refuse again, hoping they would correct their mistake and arrange for the recycling to be picked up. Instead, I was met with **zero empathy**. The woman I spoke to refused to listen to reason, claiming that I should have paid **a week earlier** so it would reflect in their system—**as if the money I paid that morning didn’t exist**! I calmly explained that my husband—a **Purple Heart recipient who recently retired from the Army**—was awaiting his disability benefits, and we paid as soon as we could. **She did not care**. She insisted I would be charged anyway and even stated that I should have been charged extra for the trash pickup, **despite the fact that their truck was already in the neighborhood**. UP Refuse, you should be ashamed of your **atrocious customer service and lack of compassion**. Your rigid and unhelpful policies fail to account for real-life situations, and the dismissive attitude of your staff is unacceptable. **Do better.**

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Joe Swink

Terrible company. Price gouging is a horrendous act to do. 54 dollars for weekly service is absurd. I paid 12.50 for a bigger can, weekly service and no additional fees in the city I moved from. They charge a 9.50 fee if the bags don’t fit in your can for each bag and you have to tag it bc ya know, they don’t understand the trash leaning up against your can is yours (dumb). Oh and if you’d like to bring your bags and drop them off that’s 9.50 as well for each bag… the Tacoma landfill is 8.50 for 100 pounds so you do the math there. Do better. Updated: called several times to schedule bulk waste pickup that’s supposed to be allowable once per year. Can’t ever seem to get on the list. No exceptions were made even though my service is ending due to moving. Management is a total waste of air at this place.