Advance Auto Parts FL 34288

B

Bryts Lorraine

Complaint is based off individuals in a corporate office !<br><br>** DON’T BUY BATTERIES FROM ADVANCED AUTO PARTS **<br>Advance Auto Parts sold me two bad batteries in a row. The first one I bought in 2023 didn’t even last a year. They replaced it in 2024, and that replacement battery failed again in 2025 after only nine months. That is not normal—that is a product quality problem.<br>When I called customer service, Tanya was polite and professional. But the supervisor Miles was one of the most disrespectful customer service representatives I have ever dealt with. He was condescending, rude, dismissive, and completely uninterested in helping me. He even told me he didn’t care if I filed complaints or posted reviews because he’d “respond to all of them.” He brushed off the fact their products are failing early and acted like it didn’t matter.<br>Miles’s behavior completely violates the customer service values Advance Auto Parts claims to stand for. If this is how supervisors treat customers—and if their products fail this quickly—I will be taking this as far up the chain as I need to.<br>I strongly recommend people think twice before trusting their batteries or their customer service.

S

Scott McFarland

Took my Class A motor home to this location knowing I may need a battery. Trinton J tested my battery ,said it needed replacement and we discussed a proper replacement. He provided the tools and helped me put in the new battery despite the stores policy that he should not. Thanks to him I am a very happy customer. CUDO'S to Trinton J

M

Monique Khole

Trinton provided exceptional assistance to my son and I in purchasing a battery for my car. He demonstrated considerable knowledge and patience throughout the process. As someone unfamiliar with car batteries, I greatly appreciated Trinton's insightful advice and explanations regarding the most suitable battery for my vehicle and the rationale behind his recommendation. Furthermore, he skillfully replaced the old battery with the new one. I extend my sincere gratitude to Trinton for his outstanding service..