Affordable Towing and Recovery of Norfolk VA 23509

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Mariah Smith

update: it has been 4 months, & i still haven't been contacted by their damages department about the $2500 in damages they have caused. i have done further research because i am in the process of seeking legal action... the research has concluded that this is a janky business in multiple aspects. Such as their registered agent address is someoe's home in Chesapeake, VA, & there's no information about that agent anywhere online. Beware of this company!<br><br>if i could leave ZERO stars, that would make this review much better. (i will say the guy who opened the tow yard for me was very sweet, but everyone else i encountered was extremely rude). it’s obvious that a bunch of imbeciles are employed here. everyone you talk to gives you different answers or the run around hoping you will just give up. i’ve been told so many different things in regards to my car, who to talk to, whether or not i can dispute the charge, when i can talk to someone about the damages done to my car, etc. they’re also not accredited by the better business bureau. everyone needs to report them to VA dept of criminal justice services with regulatory affairs so they can lose their license to tow; their behavior & how they run business is unacceptable & is close to illegal.<br><br>& the women who are working in the office on Monday, September 1, 2025, are extremely rude & nasty. they lack customer service, and sound severely uneducated.<br><br>my car was towed by this excuse of a company on saturday because they claim i was parked “illegally” in a cul de sac in front of my cousins house, but according to chesapeake laws, it’s only illegal if i’m parked perpendicular and obstructing/blocking traffic. that was not the case with my car. they also have my car listed as a 2010 & black. my car is a 2017 & brown. two completely different body styles. the address where they claimed to pick up my car is not the location my car was. seems like it was made up to justify the towing.<br><br>when i needed to pick up my car, i had to wait at the tow yard for 2.5 hours for someone to come to the lot. my car couldn’t & didn’t make it all the way to my destination because severe damage has been done to my car by whomever towed it. my front bumper is coming off, & some other parts from the underbody are damaged or have fell off also. they have refused disputing the claim. & says i have to wait until someone from the damages dept can get back with me. the supervisor wouldn’t even acknowledge my concerns. she tried to argue with me saying if my car made it out the lot, there’s no damage, BUT I DIDNT MAKE IT HOME. that should let you know the car is damaged.

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Jasmine Jennings

I called them to tell them that a car was in a disabled space and they weren’t disabled to be towed and they basically hung up on me. Said no we’re not coming and hung up on me. If you rent with a apartment company that uses this company then you should stop renting from there and look into who is enforcing your parking at the next place.

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Katelyn Jenkins

If I could give this place 0 stars I would. My car got towed and I realized it relatively quick. It said my car was parked for a total of 40 minutes. Within the 40 minutes of me leaving my car and my car being towed, it was severely damaged in the process. After arguing with everyone that my car was damaged in the process of their towing, they finally gave me a number to call about the damage they did to my car. So not only did I pay $230 to get my car, I received it damaged in the process. I couldn’t even open my driver door all the way due to what they did to my car.