Alyson's Roadside Assistance VA 23322

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Sakiem

When the driver first arrived, he had the owner on the phone. The driver was concerned about the poles on top of my truck and the extra height. The owner read the height regulations and explained that because of those four poles, the truck was over the legal limit. Without the poles, it would be fine. I told both the owner and the driver right there that I didn’t mind going to get a saw and cutting the poles off. I just didn’t want to deal put another driver at risk with a wheel lift because the tires are dry rotted. They told me, “If you cut them off, it should work.”<br><br>So I drove to the store, bought everything, and prepared to fix the issue exactly as instructed. On my way back, before even starting the work, I called the company directly. The employee who answered told me, “Just give us a call back once you’re done.”<br>I agreed.<br><br>After cutting all four poles off, I immediately called back three times. No answer. I left a voicemail. Still nothing.<br><br>The next morning, I called my roadside assistance. They reached out to the same tow provider and told me the company gave an hour ETA. I waited the full hour and heard nothing back.<br><br>So I called the tow company myself. This time they claimed they hadn’t received any request at all. That made no sense, so I called roadside again. They called the provider back and told me the company was now saying that I “refused to sign the damage waiver.”<br><br>That never happened. I was never asked about any damage waiver at any point.<br>So now I knew I was being lied about.<br><br>I set up a three-way call between roadside assistance and the towing company to clear things up. Suddenly the employee says, “Yeah, sorry, I see some notes here,” and while I’m explaining the situation, he cuts me off and says, “We’re not going to be able to do it.” No explanation. No callback. No responsibility for anything they told me to do.<br><br>I wasted my entire night and the next morning following instructions they gave me. Had they simply been upfront, I could’ve booked another tow and had this handled hours earlier. Completely unprofessional service and a major waste of time.

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Cody Chapman

Cory was very helpful in unlocking our vehicle while the key was in the ignition. He was extremely kind on the phone and made us feel better. My only critique would be the communication with dispatch took a long time over the phone

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Iain McCoy

Five Stars for Alyson's Roadside Assistance! A True Lifesaver!<br>Less than 24 hours into my trip, my Avis rental car failed. Dealing with the rental company's roadside assistance was a huge pain, but the only shining light in the entire ordeal was being connected to Alyson's Roadside Assistance.<br>They called me back in about 20 minutes, and I had the pleasure of speaking with Cory. Instead of defaulting to a tow (which is what I was preparing for), Cory's customer service and technical knowledge were phenomenal. He patiently talked me through a few steps over the phone, and within minutes, we were able to correct the issue enough for me to safely drive the car back to the Avis location myself.<br>Cory's expertise and helpfulness surpassed any and all help I received from Avis. He saved me a significant amount of time, hassle, and stress. Alyson's Roadside Assistance, specifically Cory, delivered customer service that is truly best-in-class. Highly, highly recommend!