Priority Collision Chesapeake VA 23320

R

Rochelle Bakare

Updating my review to include pictures of other damages this company did to my vehicle while it was in their possession now that I’ve removed all of the items they dumped all over my car. The work performed looked great however the 1 star is because of the customer service. I dropped my car off due to an insurance claim for repair and received my car back with all of my things out of my trunk scattered all over my vehicle. I asked if they always returned customers vehicles back like this and was told yes. It definitely was unacceptable. I have no idea why the things had to be moved being that the repair was minor scratches on the side of the vehicle but nonetheless I can’t seem to wrap my mind around why the solution wasn’t instead to 1. tell me before dropping it off to have the trunk cleared or 2. if they had nowhere to put the items tell me to take the things out when I arrived or 3. even before they started the work call me to take out my things. Also the rental department there needs to hire people. There is no way you should have a sign in front saying leave the car but you’re still responsible for any damages that occur after you leave it but no one is ever in the office to pick up or drop off a car. I don’t blame the workers in that office because they were extremely courteous and professional but need more support. Anyways thank you Priority Collision for dumping my stuff everywhere. Nothing like being exhausted from working hard all day and having to pick up your vehicle plus clear it in order to pick up your kids so they have a place to sit. If you take your car here they do a great job but have absolutely zero expectations for customer service and you’ll be fine. Also when you tell them about the poor customer service expect nothing beyond a group of nonchalant people who seem to care less and again you’ll be fine. The customer service ABSOLUTELY sucks!

m

mechele mapp

Just glued things back together and when the glue didn't hold they tried saying it was my fault. They dont honor the guarantee, and ignore your phone calls. worse place ive ever dealt with, just trash.

C

Charlotte Beckley

This has been the worst experience I’ve ever had getting my vehicle repaired. I was told two weeks ago my vehicle would be ready by Wednesday/Thursday. That day came and went, and only after I called did I learn the part they ordered didn’t fit. They ordered a new one and promised it would be ready the following Thursday. That deadline passed too—no call, no update, and when I tried reaching out, no one answered. After weeks of waiting past the original timeline, I still have no explanation. The lack of communication and professionalism is unacceptable. My biggest regret is not taking my car back to the original dealership Purchased from. Never a FN again.