Red Raider Wrecker & Towing TX 79404

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Kayla Williams

I will never understand why anyone would get into this business. It is inexcusable to me to get in this business and have bad customer service. You have to understand that everyone coming onto your lot is already upset and you would think that maybe just maybe they would do their part to not make their customers days worse, but they don’t. As soon as my husband walked onto the lot to ask for assistance with getting his car out, he was threatened with arrest. I’m not sure if his race played a factor into this but it sure seemed this way. After being screamed at and threatened for trying to ask for help and finally retrieving the vehicle, they again stated how they would’ve arrested him if they were law enforcement for having a broken license plate (this is a minor infraction you cannot be arrested for anywhere in this country). They were very aggressive throughout the whole interaction and made the customer experience hostile and just wanted to go on a power trip. They talked down to him and treated him like a child. I’m sure this review will do nothing but I hope the owners will takeaway the simple understanding that you never know what other people are going through. Being kind to another human being, regardless of race, is free.

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Sabino Rivero

Had a great experience with this wrecker company. They were super quick to respond. Big shout out to Tommy, who was not only professional but really positive and understanding as I was dealing with rain and blow out tires. Definitely recommend them (hopefully not because you're getting towed for something worse), but if you need help, they're solid.

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Jadyn Tielbur

Call to get a car towed out of my reserve parking spot was told that they’d come and never heard back from them. It’s been two hours.