iTow Heavy Duty & Off Road Recovery - Flint MI 48433

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Chris Harding

Destroyed my car, cost me $1200.00 just to get it back on the road. The estimated damage is around $2,000.00. The Tow truck driver towed my rear wheel drive car 120 miles while the rear end slammed on the ground over and over. Those were new tires. My rear diff needed to be rebuilt. I needed 2 new tires and my front end was destroyed. I was told it was going to be out on a flatbed. They lied and used a local towing vehicle which isn't meant for long distance.. they didn't even use dollies for my front tires. The sidewalls melted off my front tires. I called and spoke with the owner Henry. He said he would give me 1 tire. Really professional Henry... I have a family to take care of and am already struggling as it is. You destroyed my vehicle and left me to deal with the damage your driver caused. The driver said he hit a curb but clearly he dragged my car 120 miles. Leaving this here for you to look at Henry. Clearly you dont understand what you did and your company should be 100% responsible for the damage caused by your driver. Unbelievable experience, I would never recommend using this company for anything due to how they handle their mistakes. You're a liar, a terrible businessman, and and awful person in general for leaving me with this mess.. I cannot afford to get this fixed. Shame on you. You stated I wouldn't be charged for the tow but it was 100% covered through AAA towing. I have up to 250 miles free.

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Ethan F

I had two different drivers trying to find a place that would take my car. Chris and Doug were both very fast getting my car loaded up especially for how cold it was. They were friendly and respectful. I was happy with my service!

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Alyssa Ledesma

5 stars for Chris who was fast, helpful, and made my otherwise lousy night much better. When getting a tow, I honestly expected a long wait and awkward drive but Chris picked me up quickly in the freezing cold and made the hour drive comfortable and warm. I accidentally left my call blocker on and missed calls from him too and he doubled back and made me a priority so I could get home with my vehicle safely. He was friendly, knowledgeable, and took pride in making my horrible night a little easier. I've worked customer service/management for a decade and I wish all my employees were like Chris- you can tell he really cares about his job and the people he's out helping. Thanks again Chris!