Batteries Plus AK 99518

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Cayla Joel

These guys are incredible!! This morning the store was packed and the line was out the door- it seemed very stressful. I was so AMAZED how fast and kind all the employees were and relaxed during the stress of a crowded store. They took their time and made sure each customer had what they needed. The manager there, I forgot her name, was on top of it! Although there was a line out the door, she made sure to answer 20+ calls and wrote their name and number to get back to them once the crowd lessened in the store. I watched her call in several employees to come help and they all showed up to work super fast to help. I was SO AMAZED how the team worked together to make everyone happy. So many car batteries were replaced and the older gentleman who helped me out was fast and kind. You guys rock!! Thank you for helping me with my truck battery and I was so impressed to see how amazing the employees there were. Keep up the good work- you guys are incredible and definitely deserve an award for your hard work and a pizza party from the owner lol!! :) I never write reviews, but seeing how incredible this team is compelled me to write one. They definitely deserve an applaud- thanks again!!

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Nathan Soots

Giving a one star review of my experience is being very generous. After a recent cold spell, I took my 2019 GMC Denali in and an employee tested my 4-5 yo battery and advised that it was "shot" and needed replacement. I then ordered an appropriate battery as recommended by the employee and was told that they should have one in stock in approx 3 days. The replacement battery finally arrived 1.5 weeks later so I went in to have them swap it out. After putting the new battery in, my truck which I drove to the location, was totally dead and would not start. The employee quickly connected their jump pack and the truck started but then he told me that the truck (with a brand new "tested" battery installed) would be fine after I drove around for 15-20 min because their tester indicated that my alternator looked healthy and no issues. After driving around for approx 30 min, I drove home, shut off the truck and tried to restart and it was still dead. After calling the store back, I was told that the manager would call me the next morning, which they did not. When I called the store the next morning, the owner answered and offered no suggestion or help other than that if I wanted such I needed to get the dead truck to them. Once I was able to jump the truck and get it to the store, the owner was rude and immediately wanted to blame "other issues" with my truck, first saying that my alternator was shot. Once he finally swapped with another new battery, the truck started immediately and after monitoring the alternator output, he finally acknowledged what I had been told the previous day that the alternator looked healthy. The part that really upset me was no acknowledgement or any apology after the fact, nothing.

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Sam Reed

Great service today. I brought in a bad battery and they offer to repair it over the next 48 hours. They let me borrow a loaner battery in the meantime. Saved me hundreds not having to buy a new battery. Super friendly and professional staff. I’ll use them for all future battery and bulb needs.