NWA Towing & Recovery AR 72703

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john gnandt

Towed my sons car from a university lot, which is fine, but damaged beyond repair the front tire and wheel. Denied doing it, but luckily the university was able to provide video. They can mess with my attorney now. $1800 damage to the vehicle. .

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Timmy Pivonka

Breakdowns are stressful — I get that — but this experience was unacceptable.<br><br>After the initial driver arrived, I was informed a rollback truck was required and told one would be sent. After two hours with no communication, I called dispatch and was told there was no record of a rollback being dispatched. I was then assured the “next available truck” would be sent.<br><br>After another two hours, I called again. A different dispatcher answered, had no knowledge of the job, and then told me they could no longer take the call at all.<br><br>Because of this lack of coordination and follow-through, I missed:<br><br>getting my vehicle to the shop before closing<br><br>transportation to pick up a rental car I had already paid for<br><br>and ultimately a full day of work<br><br>I understand roadside situations can be complicated, but once your driver confirmed a rollback was coming, the responsibility was on dispatch to follow through or communicate delays. Four hours of silence, no continuity between dispatchers, and ultimately abandoning the job is not acceptable.<br><br>This company operates in situations where customers are already stranded and stressed. Clear communication and basic accountability matter — neither was present here.<br><br>I would strongly recommend looking elsewhere if you need reliable, time-sensitive service.

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Corey Porter

Huge shoutout to this towing service for coming to my rescue when my car stalled in the middle of the road. They got me safely out of traffic, and towed my car to a secure parking area. The service was friendly, professional, and incredibly helpful during a stressful situation. I really appreciated how calm and efficient they were. Highly recommend if you ever find yourself needing a tow!