Mt. Diablo Resource Recovery CA 94520

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Kayla Nunally

I was one month behind in trash. I got a bill to pay my balance and old balance in two weeks. Then they suspended my service with no notice. They sent a notice the next day after trash wasn’t taken to cover themselves and dated it the day before but it was all done via email so the dates don’t match. Then when I contacted them about it they told me that they only suspend services if accounts are 90+ days behind. Which I was far from that. They did not fix the situation, stopped talking to me about their issues on my account and wouldn’t rectify their inconvenience and not following their own policies.

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Taylor Schultz

They had the audacity to take a picture of our trash cans and leave them because they were “overloaded”. Nothing was on the ground, the trash was full to the top and the lids did not shut flush. We just moved in not too long ago and we cleaned out our garage over the weekend. So yes there was a little extra cardboard and trash than normal. So we called, they said we have to take out trash and cardboard and then call them and they’ll come back and get it. So what do we do with the extra bag or two of trash and cardboard. Just hold onto it for another week? That’s insane. The trash being a little extra full doesn’t do anything to them with picking up the can and emptying it like normal. I can’t believe we pay $80 a month to be treated that way.<br>Update: They told us if we called by 2:30 they would come and get our trash same day. My husband called at 2:20 and they said we’ll have to wait til the next day…Then they told us that this was a one time courtesy and next time we’ll have to pay $35.<br><br>Disgusting money hungry mindset of a company. And lazy workers.

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Dale Borja

MDRR has been very responsive and provides great service for special requests such as extra trash, battery and CFL pickup. This morning, I chatted with Leslie via SMS about replacing aging carts that are showing cracks after 21 years and got the same great service. Leslie was very helpful and was able to set up a quick turnaround time for the replacements. Thanks Leslie and MDRR!