ASAP Towing CA 92020

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Bruce Osborn

Well, having my vehicle unexpectedly towed wasn't fun from a place i shouldn't have parked, but the people at ASAP Towing couldn't have been nicer and made the process of retrieving my vehicle efficient and professional. And, zero damage. Just surprised that it wasn't a hassle at all. Very pleasant people there.

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Mohammed Abdulaziz

Outstanding Towing Service!<br><br>I had an incredible experience with this towing company. From the moment I called, they were quick to respond and had a truck on the way within minutes. I was honestly surprised by how fast they arrived—it saved me a lot of stress, especially in a tough situation.<br><br>The driver was professional, friendly, and knew exactly what he was doing. He explained everything clearly, handled my car with care, and made sure I felt taken care of the whole time. The customer service was top-notch—very courteous and easy to communicate with.<br><br>If you’re ever stuck on the road and need help fast, I highly recommend this company. Fast response, great people, and excellent service from start to finish

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Ja'Dayah Wilson

I had the worst experience with ASAP Towing. My insurance company initially assigned them to tow my vehicle, but after waiting over an hour, I found out they never even received the assignment. When I asked how that was possible, I was hung up on.<br><br>Eventually, a new driver named Sukar was dispatched, and things went from bad to worse. The moment he arrived, he rudely told me to get off the phone because he “didn’t have much time.” Completely unprofessional.<br><br>When we got to the drop-off location, Sukar sat in his vehicle and took a photo of my credit card and ID without asking for consent, claiming he was sending it to dispatch. I told him I was uncomfortable with that and offered to provide the info directly, but he laughed it off and didn’t take me seriously.<br><br>To make matters worse — he didn’t give me my keys back. He falsely claimed he gave them to my cousin, which was absolutely untrue. I even have video proof showing he handed us nothing. When I tried to talk to him calmly about retracing his steps, he refused to engage and kept joking and laughing on the phone with his boss, like it was all a game.<br><br>Once I started recording the situation, he completely changed his tone and suddenly said it “wasn’t up to him to find the keys.” He contradicted himself multiple times, first saying he wasn’t sure if he gave them to me, then insisting he did — and then he just dropped my car and drove off.<br><br>When I followed up with Jennifer in dispatch, she was just as dishonest. She kept changing her story, saying dashcam footage would take “an hour,” then later saying “it hasn’t even been 30 minutes” and that it might take days. She also denied telling me to call back within an hour.<br><br>This entire experience was stressful, unprofessional, and unacceptable. Sukar refused to take accountability, and now I’m out of pocket replacing my car keys, house keys, and key fob. I will be filing a formal complaint and working with my insurance to get reimbursed.<br><br>Avoid ASAP Towing at all costs. Completely unreliable and disrespectful.