O'Reilly Auto Parts CA 94070

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Mihail Toderasco

I asked the guy in the auto parts store for the cheapest bulb for my car. In the end, he brought me one from the mid-price range. I didn’t feel like arguing with the seller, so I just bought it. I know for a fact that the cheapest one was in stock because I’d bought the exact same bulb for the other side before and I know where they keep them.<br>At checkout I gave my phone number as usual for their loyalty program. I’ve never once been able to actually use the “bonus points” that supposedly accumulate there, but spam texts and emails from them come constantly.<br>Six weeks later that mid-price bulb burns out. Because I was really busy at the time, I didn’t bother fighting about it — I just went and bought the cheapest one myself and fitted it. A couple of days later I came back to return the burned-out mid-price bulb that hadn’t even lasted two months (it should have a one-year warranty.<br>At first they said “sure, we can do the return using your phone number.” I gave them my number… and suddenly they “can’t find” that particular purchase in the system.<br>Every other purchase is visible: the battery, the bulbs I bought before and after, everything — but the exact bulb I want to return is mysteriously missing from their records. How convenient, right?<br>I decided to log into my online account and try to find the receipt myself. Turns out I couldn’t even reset the password — the password-recovery email never arrives. Spam from them gets through just fine, but the digital receipt and password-reset emails somehow don’t. These guys have it all figured out, don’t they?

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Katie Galvez

I called and went to the store after they told me to come down for a new battery. When I got there they told me they could not change the battery. I asked why they told me to come down and the person helping me did not know.

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Jared Bucci

Great staff in here. Eduardo and Anthony are nice guys and very knowledgeable and will go the extra mile for their customers.