Envision Toyota Service Center CA 95035

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Yang

I went in for my 20,000-mile maintenance service and specifically requested a coolant system pressure test. After waiting about 2.5 hours, I was told the service was completed. However, when I received my car, it was very clear that the coolant had not been topped off at all — the coolant level was almost empty.<br><br>My vehicle is still under warranty, but I was informed that the pressure test would require an additional charge. I accepted that and decided not to proceed with the pressure test.<br><br>After that, I was asked to wait another 30 minutes while they finally added coolant. At the same time, I was told there were “rats in my car,” which felt like a strange and unconvincing explanation.<br><br>What concerns me most is that after I got home, I discovered an issue on the left rear side of my car, which I did not notice at the dealership. This was very disappointing and raised serious concerns about the quality and care of the service

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Jay Shah

I am very disappointed with my recent service experience. My service advisor, Brandon Kodani, told me that drop-off service was not available because there was no driver, but I saw another customer receive a normal Lyft drop-off during my visit. On the phone, I was told the service would take about 30 minutes, but in person Brandon said it would take 3 hours with no clear explanation for the change. This felt dishonest and inconsistent, and it has damaged my trust in this service department. I expect honest communication and fair treatment, and I did not receive that here.

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Karlie Samboa

I had a great experience from start to finish. Brandon was extremely helpful, kind, and professional. He genuinely cared about both my car and me as a customer, took the time to explain everything clearly, and made the whole process smooth and stress-free. It’s rare to find service like this, and I truly appreciated it.