WM - Simi Valley, CA CA 93065

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Jerome Shoukry

Waste Management is truly one of the most unprofessional service companies I have dealt with.<br>I have had multiple billing issues with them in the past, and many of my neighbors have experienced missed trash pickups as well. Unfortunately, today was another example of their poor service and complete lack of customer care.<br>This morning, I was outside speaking with a neighbor when a moving truck briefly passed in front of my home. Instead of waiting literally five seconds, the Waste Management driver skipped my trash bin entirely—despite it being completely full and clearly accessible moments later.<br>I immediately called Waste Management and spoke with a representative named Cheryl (spelled S-H-E-R-R-E-L-L). She informed me that they would charge me $15 to come back and collect my trash, stating that it was “not their fault.” I explained that all the driver had to do was wait a few seconds and the bin would have been collected without any issue. Her response was that their drivers “don’t wait” and that it was my fault due to a moving company briefly being in the way.<br>What was most disappointing was the lack of empathy or accountability. Cheryl made me feel like a completely unimportant customer and showed no interest in resolving the situation fairly. The attitude was dismissive, unapologetic, and indifferent.<br>Waste Management operates like a monopoly, and it shows. If there were real competition in this space, I would switch services immediately. Between the billing problems, missed pickups, and poor customer service, this company consistently falls short.<br>I would not recommend Waste Management to anyone who expects professionalism, reasonable service, or basic customer respect.

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Betsy Maddox

I have had great service from WM for over 20 years. I recently moved out of California and I have to share the Brisya Corona at the Simi Valley office was incredible in helping me to schedule multiple large item pick ups which made my move less stressful and gave me peace of mind that they would be removed on the scheduled days. Her level of patience, professionalism, and exceptional customer service is very rare. She provided me her email and for the items I was able to donate or sell she would graciously remove them from my list of items and add different items so the pick up driver had the correct list on the day of pick up. She also sent me a follow up email a week after I moved to ask if I needed assistance in turning off my service, updated my mailing address so I could receive any additional bills if needed, and wished me well at my new home. Thank you Brisya. You are a huge asset to the Waste Management company. All my best Betsy!

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Larry Salit

WM has always been on time. When I've had to call their office they are professional , friendly and efficient. The drivers are very friendly and always do a great job!