Yuba City Honda CA 95993

C

Cliff

I was at Yuba City Honda today after speaking with a salesperson (Woody) over the phone yesterday. I called about a specific VIN number they had in stock, made a price offer of 26k and after speaking to the sales manager Woody called me back to confirm they could meet that 26k offer. Having bought a lot of cars (and knowing all the standard tricks) I asked him to confirm that 26k was the real price and the only number besides TTL that would be written on the contract. I specifically mentioned I wanted to make sure there were not any dealer added options like tracking or window etching etc that I was going to show up and find out can't be removed from the vehicle. He told me nope, come on down. It was a very clear conversation. When I arrived the next day the same sales manager and a different salesperson presented me with a contract that included $1167 of dealer added options and they refused to remove them. The sales manager at first told me I was wrong and that the salesman did not tell me what he told me over the phone. He apparently knew this because he was standing there listening to one side of the conversation. After some discussion and his realization that I'm smart and articulate he seems to realize that I was correct and clear about what I had been told and said he would talk to the salesman.<br>I walked out and did not buy the car and they did not offer any other concessions or follow up with any phone call (as of yet). I did tell them to expect a negative review. This will be CC'd to Honda.

K

Kate Rinne

We had an excellent experience buying a car from YC Honda! This dealership is easily accessible, right off of Highway 99, and has amazing customer service. It was a pleasure working with Jonathan and Dennis, who were attentive and straight-shooters. The process was easy and no stress, and having the car delivered by Jonathan was a huge help with our busy schedules. We love our Pilot and highly recommend doing business with Yuba City Honda.

D

Darren Hovey

The service counter staff were friendly and courteous. They explained that my backup camera will be replaced, which I appreciated. I would have liked a clearer rundown of what was done to my vehicle during this visit.<br><br>The waiting area needs attention. Several vinyl seats are torn and the space does not feel inviting. Refreshments are limited to a do it yourself Keurig with only hot drinks. A small refrigerator with chilled options like soda or flavored seltzer would help, along with basic repairs and a refresh of the seating.<br><br>From the waiting area you can see directly into an office, and I observed a staff member playing on a cell phone for an extended period. As a customer that reads as unprofessional. A partial privacy wall would prevent that view and improve the experience for everyone.<br><br>Overall the visit was workable thanks to the friendly counter team, but the waiting area and communication could be improved. I hope to see these updates next time.