Capitol Towing CT 06120

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Marcus Thompson

One of my drivers got broken down at I-84 and Police called Capital Towing. What I can say is they impressed me with fast response and unlike any other towing, their dispatcher Mark was very polite and kind. He even agreed to tow it to the shop that we pointed at. The price was fair and not too much high considering the situation that they were called into. Overall, first time having great experience with the towing services thanks to Mark!

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Marshalee Blidgen

Customer Service person on the phone was very rude and disrespectful. Hang up on me and then proceed to block my number… Only because I called earlier and when she gave me a price I told her I’ll check other places and call back.

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Abiba saeed

Lady who answered the phone the other day was, RUDE AS HELL, however we spoke today and she was kinder. Who knows maybe she’s having a better day I did nothing to deserve the way she spoke to me/ treated me, but it’s fine and in the past now. I had a car that I sold get impounded and I had to deal with the consequences because the person who I was selling it too didn’t pay me in full therefore I had the title still. This person abandoned my car and now I’m left with a bill of 750$. Persons name is Rusheed Crooks( now she/her pronouns). IF DEALING WITH THIS PERSON EVER DO NOT TRUST HER! later I called and have been calling the tow office to see what my options were and was informed on how to deal with it, I am a college student living without parents so I obviously cannot afford 750$. When I called again to surrender my car the lady told me “you obviously don’t care about your car” and kept speaking down on me. I spoke softly and was kind and was already having a stressful and sad day so I was asking questions I thought she may have answers too ex: if I do this I just want to make sure I don’t owe you guys a bill” she just kept telling me I don’t care about the car and that I abandoned it and that I would have to deal with motor vehicle . after she hung up on me while I was speaking. I called back again MIND YOU I WAS UPSET but I still kept my composure and respectfully asked if I could speak to a manager or supervisor. I could tell she remembered me because she would not let me speak to him or anyone! She kept asking me “what is it in regards to and when I said it was my car and gave her a perfectly good enough response” she began to tell me she can’t give let me speak to him without a reason and that she’ll take a massage.She kept pestering me about what it was in regards too even tho I gave her an answer and refused to let me speak to him or say when he would be in the office or even around. It was just an unsavory experience that could have been easily avoided.The first time I went there in person to get the car the other person responsible did not show up and the guy was in and out and the doors were locked even tho it said they were open. I am very hurt to have been spoken to in that judgmental manner with this women doesn’t even know me at all. I finally got my car issue settled and paid what I needed to pay. It’s three stars because the gentleman I spoke today was very helpful. The people service could be better because it the situation is already stressful as it is. I think the ratings would be better if y’all were nice and didn’t speak to people like everything is there fault(referring to the replies I saw on the ratings)