NAPA Auto Parts KS 66061

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Oscar Cerenil

I took my car to get the battery replaced. They broke my terminal and install a thin terminal . I told them that I wanted to get the original, and the manager said they were just going to use whatever they had, and that they needed to go back in the store . I told them that it was fine for now , but that I wanted to order the right on and get it installed in another day. They wanted to charge me for that new part that they broke. First time I went to this location and it will be my last one.

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Bradley Weilert

This is absolutely UNACCEPTABLE! I am beyond furious that NAPA would pull such a shady move and sell me a completely useless, discontinued scanner! I just bought this piece of junk TODAY, 04/14/2025, and the manufacturer confirmed it's ANCIENT – apparently this "tplscanner" hasn't been supported for EIGHT YEARS, with a sticker date of 8/2016! What kind of garbage are you trying to pawn off on your customers? Selling outdated, unsupported equipment that's practically a fossil is a disgusting way to do business. Now I'm stuck with a scanner that does absolutely NOTHING! Consider this a HUGE warning to anyone thinking of buying electronics from NAPA – you might just end up with a worthless paperweight! I demand answers and a resolution to this outrageous situation!

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LClem

I got to the Olathe store to test a battery and had questions about a couple things with both my car and riding mower. Long story short, Nate was so professional, polite, and gave exceptional customer service. It was close to closing time and by the time I was done figuring my stuff out it was slightly after. I felt awful for keeping him a few minutes over but he was so very nice about it and still took the time to give A++++++ service. We need more people like him in this world! I seriously can’t say enough about the experience. Also, of note, he was the same way with the other customer in the store and the two phone calls he answered. Again, A++++.