Rescue Rangers Towing & Roadside Services KY 40218

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elisha Mason

Where do i start, so my car 2023 Chevy malibu dash read battery low and would not start. I placed a call to AAA for battery service. In which a service technician was dispatched to my residence. Upon his assessment he informes me that my car needed a battery replacement. I agreed to the service, and asked him if he knew how to replace the battery and will all of the components be placed back in the original area. He assured me this wasn't his first time replacing a battery and that he has changed numerous batteries in 2023 Chevy malibu and he knows exactly what he is doing. Okay so he replaced the battery upon my inspection my dash was reading Service Power Steering and Service ESC monitoring system. I told the technician to hold on a minute my dash was and has not ever had these error messages displayed until now. Oh not to mentioned the power steering was not working in my vehicle after the battery replacement as well. So the technician proceeded to try and see what the issue was repeating I did nothing wrong all I did was change your battery. The hell you did. So upon his unsuccessful attempt to fix the issue.I told him to call his supervisor righht now. So as the technician was on the phone with his so called supervisor which I think was just another technician. He told him what the issue was and the "supervisor" googled how to reset power steering after battery replacement and had the technician turn the wheel 10 secondo the left and so have you. Welp that didnt work now and the supervisor knew that the technician messed up but of course he was trying to deflect. I told the supervisor to please in the future do not replace any other batteries for 2023 chevy malibu i dont want any customer to go through what im going through for a simple battery replacement and by then i was fuming mad. He was telling me owed $296 for the battery son of a biscuit i do my car wont even drive. I told him I will not be paying for battery service and that my vehicle was not working. The so called supervisor told me we'll we can get it towed for you to your preffered dealership and you can see what the issue is and then you can pay..yeah okay im nobody fool im not paying for that battery. And another inconvenience of my time as well. I had my car towed. Fast forward my dealership service adviser called me and informed me during the battery replacement the AAA technician messed up the power steering wiring and other components during his shotty installation. Oh and now I have to pay $380 to have my car serviced for the fixing of my simple battery replacement that I was thinking I was going to receive from AAA Premier Services. What a freaking joke they use these 3rd party companies like Rescue Rangers and I called to place a claim because im certainly not going to just sit on this and let them get away with doing any other customers this way. Calling to place a claim with Rescue Rangers is a joke they told me I had to file a compliant first and someone will get back to me. Im currently waiting on the call back but please for any other customers please do not let AAA Rescue Rangers replace your battery please just go somewhere else. They will deflect responsibility. We pay too much for these memberships to go through this nonsense and Inconvenience I'm not out a car for 3 days because of a AAA battery replacement. Please rethink even getting a AAA membership please.

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Mike Hughes

This company was dispatched by AAA for my daughter who was broke down with 2flat tires due to debris in the road, she was stranded on an overpass at 4:30 in the morning. She was told she was a priority run due to being stranded in the roadway, when police showed up to check on her and make sure she had a tow coming said company was 20 min away. 30 min later no show so the officer had to have her truck towed 1000yds to a Kroger parking lot that way she was safe and out of the morning traffic rush. She called to let said company know a d they said it was fine. An hour later still no tow truck, she calls AAA back and said company has again extended wait time another 45mi. To an hour wait. Then said company refuse to answer the phone when my daughter tried calling them.back directly. When AAA finally got ahold of them they lied and said now hertruck was out of there service range. A total lie confirmed by AAA. This company is trash and left my child sitting in the 28° cold. AAA has taken my complaint and is escalating it to their service team. NEVER USE THIS COMPANY COMPLETE TRASH

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Doug Stocker

Thank you and Rescue Ranger for unlocking our car it saved my daughter's softball practice. He arrived less than 30 minutes from our call and had the keys less than 5 minutes. OUTSTANDING FAST AND FRIENDLY SERVICE!!!