502 Towing and Recovery KY 40165

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Matthew Griffin

I would give them 6 out of 5 starts if I could. I had a car accident in the single digit, snow-filled, end of January. 502 Towing and Recovery was the only towing company that was willing to get my car off of the busy 65 while it was surrounded by frozen ice pushed off in the emergency lane. Their best quality was the customer service. Shout out to Holly, Logan, and Kim for all of your help!! Holly helped me work with the insurance adjusters on this accident. Kim was a guide to helping me get the logistics of this sorted. Logan went the extra mile and let me in the tow yard to get the remaining items out of my vehicle. Thanks again 502 Towing. Hopefully, I won't need my future vehicle recovered, but if I do, you'll have my business!!

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jonothan bryant

Great service. Used them before will again. Fast, friendly, versatile equipment that meets my needs. Plus the drivers always call and check in to let you know how far they are

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Adele Martin

I truly wish I could give a million stars. This is by far the best people and company I've EVER encountered, from Dispatch to Owner and all inbetween! I was traveling from Colorado going to Kentucky for a work assignment. I was driving with a packed vehicle including my prized possessions, my boys. My boys are 15 year old Duke and 7 year old Bowie both 100 pd + long haired, German Shepard, and Shepard mix, and just had serviced, my 2020 Chevy Suburban. My car engine blew Friday around 1300 CST while on the road, about 5 hours outside of KY in Warrenton, MO. I was stranded by my vehicle for four hours (luckily in a safe spot). Left my vehicle at 1700 and rode in the back of a pick up truck w/ my dogs to a cheesy urine smelling Super 8 in a scorching heat advisory. Called EVERYWHERE, and couldn't find a rental, not even the airport that could accommodate me and my boys. This is now Friday after 5pm all garages were closed for the weekend, and I start the new job 0700 Monday morning. I spent the next 5 hours trying to figure out the situation once I got to the Pee Pee hotel. After another 5 hours of endless phone calls and trying to come up with a game plan, I ended up contacting 502 Towing and Recovery in Kentucky at 2100 pm. After some figuring out how to do it, Logan and Tommy and the owner, and his team of Wonderful ladies, special shout out to Kim and her pups, (have a feeling their dog loving ways helped my situation!) they came up with a game plan. The plan was to place the owners personal vehicle on their flatbed tow truck and the two guys Logan and Tommy, after working the entire day, came and got me in Warrenton IMMEDIATELY arriving at 0430am. They had that SUV prepared for my boys with the back seats down and the air-conditioner blowing! I offered for them to sleep a little before heading back and they declined, we immediately left and hit the road. I arrived at my rental property, they unloaded my vehicle by 1130 Saturday morning, only 13 hours later than I had planned. I feel that they went above and beyond and was extremely fair in pricing given the situation, and for that I will be forever grateful. It was an amazing deal!! They said they would also give me priority when I called them back to take the vehicle to the dealership, which Logan provided me with so much information and his suggestions for someone who has never been to his state, was AMAZING, not to mention they felt like my BFFs by the end. I am heartsick that this happened to my 2020 vehicle, but I recognize where my blessings are during this whole ordeal. My biggest blessing, being guided to 502 Towing and Recovery!! Would highly, highly recommend and have even told my Agency about them since all of their employee travel to job locations. They are so much more than I can describe, you can't go wrong here, promise!!