Firestone Complete Auto Care LA 71201

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Devan Rockstead

Terrible experience. Came in because I had a nail in my tire. I either needed a patch or a new tire. I was told when I called that I could be serviced after an oil change in about 20-30 minutes. I sat there for over TWO hours. My car stayed in the same spot the entire time up until the last 15 minutes I was there. I witnessed other people coming in asking for service at 5:20 (I had already been waiting an hour) and heard the guy say “I don’t know, we close at 6 but I can try to fit you in.” The man was serviced before me even though I had been there an hour at this time already. After finally getting to my car after waiting over two hours, I was told nothing could be done except to order a new tire and that it would be in the next day. I was also told to get there as early as possible. When I stated that I work and can’t be there until 4-4:15 the next day, I asked “Will the wait be this long tomorrow?”. The man replied that it shouldn’t be but I should also hurry because his “when his guys are ready to dip, they dip.”<br><br>VERY terrible experience. I have a warranty with Firestone on my tires, but decided to come to Southern Tire Mart today instead and fork out money just because the service is MUCH better and more professional (I was serviced within 2 minutes of arriving at Southern Tire Mart in West Monroe might I add). I will never walk foot into a Firestone again.<br><br>THANK YOU TO SOUTHERN TIRE MART for fixing the issue within 20 minutes!!!

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Alexis Coleman

Terrance at Firestone provided outstanding service. He was knowledgeable, honest, and took the time to clearly explain what my vehicle needed without any pressure. It’s rare to find someone who combines professionalism with genuine customer care. I left feeling confident and well taken care of. Highly recommend him and Firestone for all your car’s needs.

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Minnie Miller

I went in on 6/25 to replace 2 tires. I needed my front left and my back right tire. I retrieved my car and the tire pressure light was still on, so I returned back and the gentleman said it would go off. They put both new tires on the back. I got up this morning and the front left tire pressure was at 27 and the light was on again on the tire that should have been replaced. I returned on 6/26 and told them they didn't do what I asked them to. I waited almost 2 hours and the gentleman, brought 2 tires that I knew didn't come off of my car. He told me that they did. I knew then he was trying to play me. I told him that I wanted my money back and give me my original tires that I brought in. He said the manager would be in until next week. I told him I was done talking to him. The other guy gave me my car back, and the left tire pressure was at 50 lbs. I felt like they were playing me and I returned back to the shop, remind you I was angry at this point. I demanded that they take the air out, because it only supposed to have 35 lbs. I talked to a gentleman and he said that he was the manager and was off today. He said that I could not get my tires back, because they disposed them. If this is correct, how can the gentleman bring me some worn out tires and said they were mine. I will never do business here anymore. I'm attaching the picture with the amount of air pressure, they attempted to send me home with. The trust is gone!