Stuart's Automotive MA 01852

K

KIBIRIGE HASSAN

Very rude woman upfront avoid this place at all costs. Every body here is rude very un professional law enforcement should not work with this place it's a small jail in there office had a bad time with them .I got over charged agreed to pay and this woman choosing to look down on me .

J

Jay Jee

If i could give this place zero stars, i would but anyways. I was there recently, and i have to say that the lady up front was very rude, has an extreme attitude, it is definitely unacceptable, horrible customer service, also had her kid sitting up front eating while watching tv, super unprofessional(nothing against the kid). Definitely awful. She needs help with her attitude and better customer service.. Gave me a hard time about not receiving my documents for the vehicle, even though they did which it was a lie. She just wanted to make it as hard as possible for me. Definitely the worse towing place in the area. I find it difficult to understand how law enforcement maintains a working relationship with this business, considering the lack of professionalism observed. This business shouldn’t even be running at this point with these kind of people.

N

Nicole Bordeleau

Edit - Owner/manager takes no accountability for staff's poor performance and puts the blame on the customer. Do better.<br><br>Let's be honest. A 20 year city contract is cozy, but gives your staff no right to treat people how they want. Your front desk person had to work harder than normal it seems, because she stated we were the most difficult people she's worked with, along with tossing paperwork at my mother. Despicable behavior.<br><br>Days storage? My tow company came and got my car by 2pm-ish. It was there for maybe 5 hours total.<br><br>Clean up? Take a look at the photos. Not sure what they told you they had to clean up.<br><br>And then there's the fee. On site we were told $125, then it became $265, then it was $241. And we had to wait an hour to go back to the facility because you all still had it on the truck. And your staff wanted cash only, or a business check. Fortunately, it is going through the insurance after all, which isn't free last time I checked. Interesting that you all wouldn't even give us a receipt, yet had us sign paperwork, as your front desk staff bellowed off charges verbally.<br><br>Your staff also was berating us when she said we could have had it towed where we wanted. We told them where we wanted it towed and they refused to tow it anywhere but Tanner st.<br><br>This whole system is a scam. The only reason this company was called is because the Lowell police wouldn't wait 15 minutes for our tow company to arrive.<br><br>Treat people better.