Budget Towing MI 48197

A

Ashlyn Elwood

Getting towed sucks, and I think we can all agree on that. But my experience with Budget Towing, while admittedly pricey, was surprisingly positive. The woman who answered the phone was kind, helpful, and clear about the ETA for when I could pick up my car. Jim, the tow operator, was incredibly nice as well and even waived the additional night fee so I could speak with the owner about some personal circumstances.<br><br>When I spoke with Faddy, the owner, he was patient, understanding, and genuinely kind. They cannot always make exceptions since they have policies, fees, and employees to pay, but I truly appreciated feeling heard and respected throughout the process.<br><br>All things considered, the experience was as pleasant as a towing situation can be. I never felt talked down to, and it was clear the team was not interested in abusing their authority. They are simply doing their jobs, and if you park illegally, your car will eventually need to be moved. These are not bad people, and I am grateful for how well they treated me.

P

Paul T

Worst customer service I have ever experienced.<br>Staff very rude and trained just to parrot the same sentences over and over without understanding a concern. They don't allow you to retrieve your own title/registration from your car to prove it is yours. They make it as difficult as possible to retrieve your car and have ridiculous pricing. They will also look for any excuse to tack on additional fees. Nearly $600 to retrieve my car less than 24 hours after they took it.<br>The owners rake in money by effectively stealing from college students. Not sure how they sleep at night.

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Brian Stohlman

They towed away my truck even though I have a parking pass for my apartment complex. They wanted to charge me $490 because they took my truck down the road if I had to guess less than a quarter mile. They said they charged me $390 because I have insurance and registration. I didn't have my insurance and registration with me because my vehicle was towed away. I called the police and the police ran a lien report and verified that my vehicle was both insured and registered and they still gave me a hard time about it. I went to pay my fee to get my truck out of there and they were cash only. Then I had to use their ATM but I had a $20 limit at the time. Thankfully Ypsilanti Police Department was also nice enough to drive me to another ATM so that I could get cash. Thank you Ypsi PD! Nobody should work with Budget Towing. After what I experienced tonight there is literally nothing good to say about them. I don't know how people sleep at night doing what they do to people. The name Budget Towing is pretty ironic considering what they charge.