O'Reilly Auto Parts MI 48335

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Terry Bell

I have been a customer at this location since they opened years ago. Recently, I have had several disappointing experiences.<br>First, I went in to drop off used oil. A O’reilly employee was sitting on the counter where you place the used oil and sign in, he was chatting with a female employee. He asked if I knew where the used oil is deposited, I said “Yes”. He told me that I could go back and deposit it in the receptacle. I told him that I would not as I am sure it would be against OSHA or even store regulations and he could get in trouble if I was injured. He said “it’s not my store”.<br><br>On another visit, I witnessed the employee engage with a (potential) customer in the purchase of a tire repair kit. He told the customer “put that back on the rack, for $10 I’ll fix your tire”.<br><br>Today, I went in to purchase windshield wipers as it was snowing and my wipers were failing. The employee behind the counter was dressed in a knit cap, jacket and wearing Nitrile gloves. I purchased Bosch wipers for $57.22. After the purchase, I waited, he said “you're all set”. I asked him about installation (as advertised), he said maybe someone in the back will help you and walked away. When he returned to the front from the oil aisle, I told him that I want to return the wipers. (Which he gladly did without question). I can go to Costco and buy wipers and install them myself if this is the quality of service that I receive from my local auto supply. By the way, I drove past an AutoZone to try and support O’reilly Auto. This store needs Jim back being the manager, he is truly customer service oriented and knowledgeable in auto parts. Until the quality of customer service improves, O’reilly has lost this customer.

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Beth Rikkonen

I came into the store with a check engine light on my car. Ben went out in the bitter cold a couple of different times to diagnose the problem. He was cheerful and friendly. As it turned out, the problem was with the battery connection and he resolved it! What incredible customer service!

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Rich Phillips

I had the best experience here and want to commend Ben. My wife's car had a dead battery, so I called another local auto shop who wasn't very helpful at all. When I asked them if they'd help me with on-site install (once I turned off the car post-jump, it was not going to start again) and all that store would do is "offer to jump" me again to get me home. When I called O'Reilly, Jim was super helpful and told me they could assist. When I got there, I was greeted by multiple friendly people. Ben, who seriously knows all there is about cars, checked out the battery and said he could install it, which saved me a ton of time. He also identified another potential issue which may have been draining the battery. Can't thank this location enough for all their help. Next time I need something auto-related, I'll be coming here first.