Pep Boys AL 35405

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I-C Woodson-Tabor

08/22/2025 - I made an online appointment because of the text message I received. I will NOT use the online appointment system again. I will call whichever shop I want to go to. The local shop doesn't review the online appointments until you arrive. This is the second time they've told me they couldn't look at my car or perform the task. Today I was told that the new/rebuilt shop on Skyland has all of this shops techs. When the guy called Skyland (after I suggested it) they told him they couldn't handle my appointment today. 'Could I go over FIRST thing tomorrow morning?' Tomorrow is Saturday! I, already, have the day planned. This was a waste of time.<br>5/14/2025 - The staff is courteous and the tech that helped me kept me informed. I was in and out in less than an hour.<br>I made my appointment online and listed the reasons. No one called to say that they can't refinish rotators. Their machine is broken and they are waiting for it to be repaired. I have to gp somewhere else to get that fixed. Also, they don't have lug nuts to replace the ones on my vehicle (Fancy Ford, not my idea). So, now I have to buy lugnuts to have replaced at my next tire rotation.<br>They should call the customer before they arrive.<br>HOWEVER, my tire rotation was complementary! Many thanks for that!

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Brett Ember

I purchased a lifetime alignment, and they refused to honor it. I took my vehicle in to have the alignment done and they said my tires were too worn to do an alignment. Even if they were completely bald, you can still perform an alignment, but he just did not want to perform the work, so he kept giving excuses and making up reasons why he would not do the alignment.

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leahz

Amazing service the staff is very friendly and informative. We had a hole in our tire and we’ve been traveling to Indiana to get back home so we still had quite a few hours to go. We were in and out and under 30 minutes! Plus some of the staff is black so I felt safer (as a person of color.) 10/10