O'Reilly Auto Parts AZ 85286

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Heidi S

Disappointed. I used a $5 reward towards my purchase that an employee told me was the correct part. The website said it didn't fit, so I verified with him 3 times, and he confirmed it was the right part. It was not the right one. Brought it back the same day. Just wanted to exchange it, which they did, but I then had to pay $5 more for the new one, b/c the reward wouldn't transfer over. (The new one cost extra and I have no issue with paying the difference.) I'm not hard up for 5 bucks, but its a matter of customer service and principle. What if it was $20? Or a gift card? They shouldn't give me a credit if they don't want me to redeem it. I went to O'Reilly BECAUSE I had that credit. If an employee / computer makes a mistake, why do I have to pay more? From my point of view I had the hassle of driving back and forth 2 more times, and the delay because of the mistake.

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KJ Hintz

I’m extremely disappointed with my experience at O’Reilly Auto Parts, specifically with Paul. I run a business and have a commercial account, so I spend a significant amount of money here. When I came in, he was rude, dismissive, and wouldn’t even take the time to properly look up my commercial account so I could receive my pricing.<br><br>There was no effort to help, no professionalism, and no sense that my business mattered. As someone who relies on parts stores regularly, customer service is everything — especially for commercial customers.<br><br>Because of this interaction, I won’t be dealing with him again. Management seriously needs to address how commercial accounts are handled, because this level of service is unacceptable.

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Sean Kettenhoven

With the ever revolving door on who to trust in the auto repair industry O’Reilly has always been good to me. At this particular location the assistant manager Kal was spectacular. Very helpful, very patient and professional. They had mechanic experience and suggested things to look for in the future. I definitely will be back to see Kal, he made me feel very comfortable and confident.