AutoZone Auto Parts CA 94014

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Paul Michael

I just called the Daly City store to ask about a battery warranty and what steps I needed to take, since I’ve never gone through this process before. I purchased the battery about two months ago, and when I tried to start my car before Christmas, it was completely dead. Attempting to jump it didn’t work—the jump starter didn’t even register that a battery was connected.<br>Before I could finish explaining the situation or ask whether I needed to bring the battery in or tow the car to the store, the associate cut me off and immediately spoke to me in a condescending, aggressive tone. He insisted the battery just needed to be charged and lectured me about not letting a car sit, even after I explained it had only been sitting for three days (I was on a work trip). He then stated that he doesn’t “just give out free batteries,” which was both unprofessional and insulting.<br>At no point did I ask for a free battery. I called specifically to understand the warranty process and find out what I should do next. Instead of offering help or even listening, the associate made me feel like I was trying to scam the store and wasting his time. Even if the issue ends up being related to my car, there is no excuse for accusing a customer or speaking to them with such disrespect.<br>This interaction left me extremely frustrated and disappointed. Basic customer service requires listening and explaining the process—not talking down to someone who is simply asking for help.

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Elmer Antonio

As I was waiting for my wife buying at Goldilocks, I decided to shop in AutoZones Daly City for car miscellaneous. I was happy to see what I need a double cup holder a total of $5.99 after discount<br>As I was in line to pay, a Spanish elder man employee is in the cashier. He was speaking Spanish to a customer, which seems to me is his close friend. He pointed to me with his finger to come forward & pay. He scan my items very fast & said to me $5.99. So I pulled up my credit card & hit it. he didn’t give me the receipt so I insisted. I didn’t mind, but it’s always my habit to request for the receipt. After I walked from the door my Capital One credit card informed me that I purchased $90.00?! I went back immediately to another person in the counter & demanded a refund. But that person can’t do refund, because I purchased it. I insisted because I honestly didn’t purchased the electronic item. And I knew the fact that the person who processed my receipt was looking while I was complaining. I feel in my thoughts that guy padded the amounts add an item to my receipt to credit card. He came & refunded immediately without asking the matters. To all customer who buy s in this location please be aware & always ask for the receipt. Thank you!

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Renée Vargas

Victoria and Daniel went absolutely above and beyond during my recent visit to AutoZone. As someone who doesn’t know much about cars, I really appreciated how kind, patient, and considerate they were. I came in to replace a washer nozzle that had stopped working and to swap the battery in my key fob. Not only did they help me find the right parts, but they also replaced the battery and reprogrammed the fob so everything worked before I left. I walked in expecting to feel lost and judged, but thanks to Victoria and Daniel, I left feeling accomplished and empowered. Thank you both!