O'Reilly Auto Parts CA 94538

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Jason Josip (Box)

It's a mixed bag with the store. Some of the employees there are super knowledgeable and very helpful, while others have absolutely no idea what they're talking about. I've had one or two employees that have really helped me through fixing a problem with my vehicle, and saw their employees who didn't know the correct parts, gave me the wrong parts, didn't know how to use a computer, weren't aware of the parts of their own store...<br><br>The store is small so it doesn't have a lot on the customer side, though I'm not sure the extent of the parts that they carry. Overall, it's a standard auto parts store experience

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Christian Alvarez

Keegan did a phenomenal job checking my car with the scanner and he has great customer service. I highly recommend this auto parts . The customer service is 5 stars!!!

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Troy DuJardin

Mostly bad experience from start to finish. Went here for a new battery, hoping to take advantage of free installation. Should be simple.<br><br>First, there was only one guy working, so the wait was long. When we got to the front of the line, he asked us to wait even longer, since his colleague was coming back from break soon, and our request was gonna take a little longer than other people in line. We said sure, no problem, and waited for like 10 minutes.<br><br>When the other guy showed up, he sold us the battery. Of course, he automatically grabbed the "extreme" version, which was more expensive. We just wanted to get it over with, so we didn't argue. He sold it to us, and we asked him to install, but he said he didn't have time right now, he was on his way to do a delivery or something. But he assured us we could do it ourselves, it was easy; and if not, we could come back tomorrow and they would do it.<br><br>Ok, we went home to do it ourselves. Watched a video, we were ready to go, but turns out we didn't have the right tool. Ugh.<br><br>Next day, we go back in. "Hi, could you guys install this for us? We don't have the right tool, haha!" They ask about the make and model, look it up, and tell us it has to be professionally installed and they can't do it! Why the heck didn't they look that up yesterday?!<br><br>So now we're at a different business to see if we can pay someone else, yet more money, to install this battery for us.<br><br>Next time, we will definitely just go somewhere else, no reason to go here with this poor level of service. I guess on the bright side, everyone was polite...