O'Reilly Auto Parts CA 94577

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Bunny Bee

Ricky was extremely helpful, I had some problems and he was able to solve them. He was courteous and professional and went above and beyond to make sure I had the right product and that they fit properly. Many thanks!

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P E

Afterwork excursion to help a coworker, was just gonna look at his ride, but it was just a battery. He called O'Reilly (had the battery) while I took apart the Volvo xc. 15 minutes later, no core charge and the Volvo was back in action.<br>*Reasonable price<br>*With only one counterman, service was "at their mercy" and it was faster than I expected<br>*located right around the corner

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Alexis Bee

I came to the San Leandro O’Reilly Auto Parts to ask if they could replace a busted headlight bulb on my Jeep Grand Cherokee. An employee stepped outside, looked at the car, and said he needed to check with the manager. I waited about 25 minutes with no update.<br><br>When I went back in and politely asked the manager if they could do it, he raised his voice and said they don’t change bulbs if it’s “not conventional.” This policy was never mentioned at the start, and when I asked why he was speaking to me that way, he told me that if I didn’t like it, I should leave.<br><br>I left without help, feeling disrespected. Basic courtesy, clear communication about policies, and timely updates are the minimum I expect anywhere—especially from a store I rely on for parts and advice. Please train staff to communicate the install policy upfront and treat customers with respect. I won’t be returning until this is addressed.