American Auto Shield CO 80401

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hollatchaboy

DO NOT WASTE YOUR MONEY WITH THIS COMPANY . They will try everything in their power to deny your claim . I just recently started a warranty with this scamming company , it seems like you pay for a warranty and you are the only one paying out money . I first inquired about warranty coverage on line and as soon as I did I started receiving phone calls and at that point I did not take their warranty , but this was about 5 days before they finally wore me down and convinced me it was a great deal and the best warranty to move forward with , bc after about 25/30 missed calls in just about 4 or 5 days I should of known better . So here we are just my luck about a month after having the warranty my transmission started acting funny so I did exactly what they said and pulled over and parked my vehicle immediately to avoid further damage , and had it towed to a transmission service center as soon as I could . The service center filed a claim on my behalf and first they wanted to ask questions which is fine and expected to understand what the issue was and what was happening , then they wanted my service records and at that time I sent them over to them , they also did a independent inspection , so I figured we were moving forward NOPE . Now they contacted me and wanted my towing invoice and I sent that as well , now they are claiming they suspect I was sitting on the warranty as in I was trying to scam them and I told the representative who started my warranty that I was willing to go to my vehicle and take a photo date and time stamped and email it over and he said there was no need , so forward a month or so and about 2,000 miles later I’m still being asked questions and they are trying to deny my claim just bc of what their adjuster suspects , which is not very professional at all . I’ve driven the vehicle just about 2,000 miles bc I drive about 84 miles a day back and forth for work in which I explained that to them and it was not a issue . So now my vehicle is still sitting there the adjuster got snippy with the manager of the transmission company and hung up on him so at this point I’m just going to contact a attorney and see if and what I can do about this bc this company is full of scammers and liars and if I had read the reviews before getting into a contract I would have avoided them at all costs bc all they do is take your money and do not pay out for any repairs and do whatever they can to try and find something to have a reason to deny your claim . I am cancelling this warranty and going to a more reputable professional company who doesn’t lie and scam and just take your money bc you are expecting them to honor their part in which they don’t . So my advice STAY AWAY STAY AWAY STAY AWAY UNLESS YOU JUST HAVE THE MONEY TO THROW AWAY EVERY MONTH . Worst warranty company ever . It’s actually carshield I found out bc they had too many class action lawsuits and people calling the better business bureau and complaining and at this point contacting a attorney and having him go after them and calling the better business bureau is where I’m at as well . If you are looking or attempting to use this company as a warranty company to have a piece of mind please read all the reviews first bc I don’t think you will find one good review .

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Samantha Stack

I came here to put a good review on an experience I just had, then after reading current reviews, I feel I need to add this first: I work in the automotive industry and work with American Auto Shield often (as well as many other extended warranty companies). In general, extended warranty companies want to minimize the pay out; this isn't an issue with just this one, it's all of them. Consumers - read the fine print before you start a contract & Shops - You have the option to refuse them sending you parts, they'll just authorize the amount they would have spent on what they found. My experience today: I got a call from a guest regarding repairs already completed and paid for, to tell me he has this contract. Typically, once repairs are done, there is no way to get authorization/ payment for the work done. We called American Auto Shield anyways to do our due diligence. I spoke with Aurora and not only did he work with me on getting a portion of the repairs covered for the guest, he was great to talk to. Instead of long, boring, silent pauses while entering information, we shared 'horror' stories about other experiences we've had with the other side and discussed common misconceptions about the process from both sides and from guest perspective. I can't speak for consumers, but as an employee in the automotive repair industry, American Auto Shield has a good impression in my memory. Thank you for being so friendly, Aurora. You were great!!

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Nicole Combs

Total scam. Have spent 1000s over past few years on policy. First time made a claim, very minimal claim at that for a water pump. Told inspector had to come out and look at car. Every day, inspector doesn't show. Every day, Im told inspector will be there. Told today they don't guarantee when he can get there, nothing I can do but wait, and oh yeah, not a supervisor or anyone I can talk to. Basically they've been taking my money and now when it's time to do what they've promised Im out of luck. Run, dont walk from dealing with them.