Firestone Complete Auto Care FL 33026

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Ana Ruiz

The team in this Firestone saved my life & cad last Sunday. My car started having issues with steering on Saturday night making a lot of noises when I turned the wheel or slowed down and hit the brake, it felt like something was loose and misaligned. I got worried and on Sunday the only place that was open and able to diagnose this issue was Firestone. Turns out I had recently changed my cars suspension with my locally trusted mechanic, and they didn’t tighten or adjust the ball joint correctly, my tires were misaligned because of it, and the front wheels could have fallen off at any minute! If it wasn’t to Charlotte at this Firestone and her manager’s willingness to fit me in the schedule (they were very busy that day) chances are things could have gotten much worse for me. They were patient with all my questions, detailed in their explanation, and kind and empathetic with their approach. I was able to drive my car back home that same day. And I am going back to my mechanic now to address what’s happened with a much more prepared understanding about what happened, and how they should address this error on their part. Mistakes happen! But I am sure glad Firestone was able to help me before it was too late.

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H Rakaucoka

We have had nothing short of exceptional service at this Firestone location. Our first trip to Firestone was two weeks ago. We were driving one night right before we were about to take a road trip and the oil light came on in my husbands truck. We pulled in about 20 minutes prior to closing hoping someone would help us and they did. They got us in and out quickly and provided great customer service.<br><br>Since we had a great experience we took a chance and had them look at my suv that had been at a local dealership for awhile. The dealership quoted us a crazy amount to do a small amount of work that may or may not fix the issue - no other options as a starting point. We called in yesterday to quote the parts and labor to compare vs the dealership, surprise Firestone was 1/3 the cost and they were using the same dealership brand parts. They then asked some follow up questions and suggested instead we bring it in and have them look at it before we purchased any parts. We brought it in today. The master technician did a deep dive and was able to articulate what they found and how to fix it. We agreed to start with his suggestion and again surprise surprise the fix worked and it was 1/8 the cost of the original quote to “see if that would work”.<br><br>We could not be more pleased with the service we have received. Thank you to everyone, but specifically Kendall and Mario. You guys are awesome and we greatly appreciate your level of communication and commitment to finding a solution that worked for us!

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KRISTINA SIMILIEN

Excellent Service from Cezar!<br>I had a fantastic experience as a customer with Cezar. From the moment I reached out, he was friendly, attentive, and incredibly professional. He took the time to understand exactly what I needed and delivered everything with care and precision.<br>Cezar’s commitment to quality really shows—his work was done quickly, but never rushed, and the results were even better than I expected. He communicated clearly throughout the entire process, making everything smooth and stress-free.<br>I truly appreciate the effort he puts into his customers and the pride he takes in his work. I would 100% recommend Cezar to anyone looking for reliable, top-notch service. I’ll definitely be coming back!