Southside Auto Repair KY 40503

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Shalinda Austin

Right after my son’s graduation from the University of Kentucky, his car broke down. I had just returned home to New Orleans, and as a mother, I instantly panicked—not just because of the situation, but because I was far away and unsure how to help. My son, still young and new to handling car trouble on his own, had the vehicle towed to the first place he could find. When I looked up the shop’s reviews, I was nervous—but then I made a phone call that changed everything. Michelle answered. From the first moment, she was warm, professional, and incredibly honest. She told me upfront, “We may not be the cheapest, but we’ll get the job done”—and that’s exactly what she did. Michelle treated my son like he was her own. She was transparent, knowledgeable, and reassuring every step of the way. The parts were ordered immediately, and the car was fixed the very next day. As a mother, I cannot express the relief and gratitude I felt knowing he was in good hands—especially with a woman who not only knew her stuff but showed true care and compassion in a male-dominated industry. Michelle, thank you for your kindness, your expertise, and your heart. You are an absolute asset to Southside Auto, and I’m forever grateful. With gratitude, Shalinda Austin On behalf of my son, DeJuan Daniel, University of Kentucky Class of 2025

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Justin Schwendy

I brought my truck in with a power issue Wednesday (edit: not Tuesday) morning. They kept my vehicle for 3 days only to tell me it just needs a new battery. My wife had to call them every hour on the hour to get answers. Every time she called they told her they were "looking at it, right now." I finally got to pick my truck up Friday afternoon. I was charged $1,300. No vehicle for 3 days. A new battery. An oil change. And a transmission flush. At no point was I ever informed that a new battery. An oil change. And a transmission flush. Was going to cost me $1,300. I'm aware I should have pushed for more transparency. I suppose that's on me. Not to mention the work I've been unable to to complete during those 72 hours, as I need my truck for work. Just add this place to the list of mechanics that just want to squeeze every dime they can out of desperate people. I had to have my truck back. I was out of time. I don't know if there's anything I can do. I can't afford a lawyer, I gave the rest of the money I had to them. Actually it was on a credit card, so I'm just 1300 in the hole.

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Layla B

Edit in response: I appreciated the “transparency” until I went to another shop who told me that my car was not junk and could be fixed for a much lower price than what was quoted by you guys. You guys have a very friendly staff and I love to support small businesses as an employee of multiple around town, but I felt lied to. I also got a free inspection of my car just down the road at S&S… so the expensive inspection was a bit off putting in retrospect, especially considering all the BS that was on it. The single star is for friendly staff, the rest of my experience did not earn more stars. All love and wish yall the best, but I feel inclined to share my experience.