University Car Care Center LA 70802

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Ty C

I went here to get a brake line fixed, cool. They then told me I needed something else, again, fine. I showed up to pay and they charged me a rate significantly higher than the one expressed on the phone with my estimate, which in many cases is already seen as fraud. But again, I didn't care because at least it was fixed, even if it cost me almost $800. It became a problem an hour and a half after I left the shop when, I believe they contacted my loan company. I am 2500 miles away from home and they reported my vehicle because I was late on 2 payments. They didnt HAVE to do that, I missed my payments to save money for repairs they were paid for. Thankfully I was in a position to cover the costs of both, but who does something like that? Especially a business that should WANT repeat customers, I know the kickback they MAY receive from the tip isn't more money than what we pay them for repairs and kickbacks should be reported. When I left the shop I was hearing a beeping on my car that wasn't there before bringing the car in and my attorney suspects a GPS tracking device was put on my vehicle (without my consent) to make finding the car easier, which isnt just a civil issue in Louisiana, it's criminal. They are not good people in my opinion, which is super disappointing and now I'm having to deal with a lawyer and pay more money because their business practices may not have been legal (according to what I've been told by my counsel). I think you should save yourself the trouble and contact another mechanic if you are in a situation similar to mine; they are not trustworthy to me, and clearly they do not like their customers whatsoever if they did that. You'll also be charged significantly more than whatever they quote you for. Btw, in response to comment from the owner: There is no tracker on my vehicle, do with that information what you will, and if I "didn't have a job" how would I have paid your extremely high bait and switch price? How would I have paid my car note the same day I paid your bait-and-switch price? Lol I am not the only customer saying you do this, you have bad business practices, get over it. Can't throw a temper tantrum every time someone calls you out on it, it's fraud. How did my estimate go from around 200 to 790... that isn't logical to anyone, INCLUDING my attorney.

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Jonathan Bishop

Mr. Mark took on the failed AC system in my truck and was very honest and quick with the work at hand. He communicated very clearly what needed to be done as well as any surprises once diving into the job. His prices are also very fair and competitive with the rest of the market. The AC worked just as good if not better than the day I drove it off of the dealership lot once repaired! Thanks again for taking on this job and we will definitely continue to use your shop.

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Jessica Brooks

I caught a flat and the only used tire they had, had a plug in it. Now the only reason why I paid for it was because they really worked long on it and said it would be fine. About an hour later it went flat. Kept trying to call but never got an answer. I had to go back to New Orleans but thankfully I found someone to put the spare on. I still feel like they could have called to at least offer me something back.