Advance Auto Parts NJ 07095

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Cyn

I ordered a car battery online after being clearly told it would be installed at no charge. When I arrived at the store, I stood waiting in line for nearly 5-10 minutes just to get help, only to be told there was no one available to install it.<br><br>I was then left to carry a heavy car battery by myself, with my 5&6-year-old. No one offered assistance. No one showed any common decency to help a woman struggling in the cold.<br><br>I am now sitting in your parking lot with two children, a completely dead vehicle, and zero support from your staff. The amount of time I spent waiting in line was likely the same amount of time it would have taken to install the battery and avoid this entire situation.<br><br>Leaving a mother stranded in the cold with children, a dead car, and no help — after making promises you failed to keep — is unacceptable, unsafe, and disgraceful. And to make matters worse, it has now started snowing.<br><br>This level of customer service is beyond unacceptable.

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Alexander Molina

Ed at Advance Auto Parts truly went above and beyond He not only helped me find the exact part I needed but also offered helpful tips on installation and maintenance. His dedication to customer service was evident, and I left the store feeling confident in my purchase

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Gabriela Rodriguez

If I could give fewer stars I would. The customer service is terrible. I went to request a battery charging service with a practically new battery, and well, they damaged the battery, and no one wanted to take responsibility for the damage. I had to go buy a new battery at another establishment since the manager didn't take responsibility for what her team did. I don't recommend going to this establishment, especially with a manager who treats her customers poorly.