Scott's Towing & Recovery NJ 07095

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Hina Nadeem

If I could give this place zero stars I would. Super unprofessional, they were rude on the phone to both me and my auto insurance agent as well. They wouldn't let me get my belongings myself from my car "due to their special insurance policy" and I had to have my car sent to the wreckage yard to retrieve any belongings personally. This is fine I guess, especially since they did give the option of putting my stuff in bags and giving it to me, but I flat out refused and wished to get certain things, like my cameras, by myself. Because of this, I decided to have my car released to the wreckage yard. The following is what truly angered us though:<br><br>I had explicitly told them numerous times not to enter my car and that I'd handle everything myself no worries, but when I went to get my stuff out of my car in the wreckage yard all of my belongings were haphazardly thrown into one giant garbage bag and stuffed into the broken trunk of my car. Any petty change in the car was also missing - which we don't necessarily miss but the principle of the matter still stands. Why did y'all enter my car???? Awful.<br><br>If I'd been able to read the reviews of this place before my car was sent here I would never have let my car be towed by this company, but unfortunately I was in an awful accident and the police are the ones who called this towing company because it was closest. 0/10 would not recommend whatsoever. STAY AWAY.

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Miguel Torres (Michael)

I just experienced the worst. Extremely rude place of business.. Toyota roadside assistance used them as a third party.. while Toyota is just really nice.. this towing company was an extremely rude. And after waiting an hour they cancelled.. my car was laying on the rim.. that sucks that they could not come and help...

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Ashley Franco

It’s unfortunate that I have to take time out of my very positive & productive day to write this negative review. And if I could give it less than a star I would….unfortunately ANYONE who has been here SPECIFICALLY has experienced the same feelings. Discomfort, unpleasant, deceived, angry, upset, uneasy, ETC.<br>After being in an accident and getting my car towed to this location, I was told by State police I could retrieve my belongings regardless if I paid for the vehicle’s balance or not. Upon arrival the very unprofessional receptionist named Kathy tried to extort & threaten me with an attorney in order to get MY STUFF?! Her nasty attitude and lack of knowledge of state/STORE policy will be the end all fall to this bad business.<br>Respectfully, Scott do better!