Carters Towing NM 87124

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Jennifer Carrillo

I am extremely disappointed with the level of service I received. From the very moment this woman answered the phone, her tone was rude, dismissive, and completely unprofessional. As someone who understands the importance of communication and customer service, I was shocked by how I was spoken to. There was no greeting, no attempt to be helpful — just an immediate attitude as if my call was an inconvenience.<br><br>Running a business requires basic professionalism, patience, and respect toward customers, especially in situations where people are already stressed and likely dealing with vehicle trouble. Instead of offering reassurance or assistance, she responded with short, irritated answers and made it clear she did not want to be bothered. At no point did she attempt to clarify information politely or explain the process in a respectful way.<br><br>Customer service is the foundation of any successful business. If someone cannot communicate respectfully, remain calm, and treat paying customers with courtesy, they should reconsider whether they are in the right line of work. A tow service is often needed during urgent or frustrating moments — the last thing a customer needs is hostility on top of that.<br><br>Because of this experience, I will be filing a complaint with the Better Business Bureau so that this behavior is formally documented. No customer should be treated this way. I would strongly advise others to consider alternative companies that value professionalism and basic respect.<br><br>(If I could rate it zero stars I 100% would because even ONE star is being nice)<br><br>Vieja amargada.

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Raymond Lopez

This place is an absolute sham, and the owner is definitely full of herself and needs an attitude to justment. This place damages vehicles and does not care. They just want to collect your money. Be very cautious with working with these people. You can spin it however you want. AND IF THERE WAS A MISCOMMUNICATION OR MISS UNDERSTANDING SOMETHING SORRY, WHAT'S GOING THROUGH A LOT. BUT nonetheless, you truly don't know how to handle yourself. I truly hope you CYA because I sure did not only that RRPD already said that they are having a lot of issues with your towing company. So clearly, it's not everybody else. It's you. Have a lovely day. God knows you needed that twenty-four cents more than I do.

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God of Thunder

I wish I could give Carters Towing more than 5 stars! They are an awesome towing company! Americas Towing and AAA left me hanging worse off than before I called AAA. Americas Towing was a complete joke, they even got themselves stuck on a paved road before they got to my location. Americas Towing pulled my truck into a worse situation then I was before they showed up. Carters Towing showed up and had my truck back on the road in less than 30 minutes. Carters Towing is the best towing company in Rio Rancho and Albuquerque hands down. They even offered to help Americas Towing recovery their truck which they had left stuck overnight. Thank you so much Carters Towing!